How Kyocera’s “Customer-First” principle drives our success

At Kyocera, we are guided by our philosophy that is the foundation of everything we do. Developed by our founder, Dr. Kazuo Inamori, it emphasises the importance of prioritising customer satisfaction in every aspect of our business. As explained by Forbes, customer centricity is key to long-term success as it can improve revenue and market share, as well as trust, satisfaction and loyalty.

By focusing on the needs and expectations of our clients, we create innovative products and services that meet their evolving demands. This customer-centric approach has been key to building long-lasting relationships, fostering trust, and driving our success in a rapidly evolving marketplace.

What is the “Customer-First” Principle?

Dr. Inamori developed a comprehensive philosophy comprised of many principles that together shape the culture and trajectory of Kyocera Document Solutions Europe. The “Customer-First” principle is a crucial element of the Kyocera philosophy and of how we run our business. It states that “making customers happy is a basic value of any business, and the only way to continue earning profits.”

By prioritising customers, we ensure that our products and solutions are not only innovative but also closely aligned with customer expectations and demands. This approach fosters trust, builds long-term relationships, and differentiates Kyocera from others in the marketplace. The "Customer-First" principle is a commitment to delivering value and excellence in every interaction.

Kyocera’s customer-centric product design

At Kyocera, we pride ourselves in tailoring solutions to meet the unique and changing needs of our customers. Our products and services are customised to solve specific business challenges and can be configured to meet workplace needs. For instance, businesses can choose the specific add-ons for their printing devices, such as security enhancements or HyPAS functionality for more digitised workflows. Moreover, our ECOSYS line is designed to use less energy and stand the test of time with long-life parts, meaning our customers spend less and enjoy higher reliability, while never
compromising on quality.

By actively listening to customer feedback and understanding their individual requirements, Kyocera develops tailored solutions that enhance efficiency, productivity, and overall client satisfaction. Our cloud solutions, such as Kyocera Cloud Information Manager, can grow with your business and adapt to your needs, making it the ideal solution for diverse businesses.

Kyocera’s customer-focused approach means every solution is designed with the end-user in mind. By not only meeting but often exceeding customer expectations in our products, Kyocera regularly solidifies its reputation for excellence.

How we develop long-term partnerships

Kyocera’s success is rooted in building long-term relationships through a customer-centric culture that prioritises ongoing collaboration and trust. By consistently delivering on promises and adapting to evolving customer needs, Kyocera Document Solutions Europe fosters deep, enduring partnerships across the continent.

This proactive approach means Kyocera delivers a personalised customer service at every opportunity. We understand that not all customers are the same and one size does not fit all. Rather than taking a ready-made solution off the shelf and handing it to customers, we collaborate with them, listen and develop solutions ideal for their work environment. This dedication to long-term relationship-building ensures customer loyalty, driving sustained success for both Kyocera and our clients.

The customer-centric future of Kyocera Document Solutions

The future of Kyocera is centred on evolving with our customers' needs, ensuring we remain a trusted partner in document management and print solutions. As industries and technologies rapidly advance, Kyocera is committed to staying ahead by continuously adapting our products and services to keep up with digitisation and modern business challenges.

This forward-thinking approach involves closely monitoring market trends, embracing emerging technologies, and actively engaging with customers to understand their contemporary concerns. We intend to anticipate tomorrow’s challenges and opportunities, thus securing our role as a leader in customer-centric innovation in a digitised world.

How Kyocera’s “Customer-First” principle drives our success

Kyocera's commitment to the "Customer-First" principle ensures that we are not simply responding to current demands but also anticipating future needs. By continuously evolving with our customers, we remain at the forefront of innovation, delivering tailored solutions that enhance productivity and efficiency in an increasingly paperless world.

Our dedication to long-term relationships and customer satisfaction drives our growth and cements our reputation as a leader in the document management and print industry. As we look to the future, Kyocera remains steadfast in our mission to support our customers’ success in an increasingly digital world. 

Contact Kyocera to learn more about how we can help you grow your business.