Government services are often left lagging behind in their efforts to upgrade technological resources, with the investment putting off management who feel that the return would not be sufficient to justify the expenditure. With a digital transformation plan, that is now beginning to change as more and more government organisations at all levels consider the use of such resources.
Digital transformation is the process of bringing services and organisations into the 21st century with the latest tools to help streamline procedures and cut costs. At the same time, the technology enables crucial public services to provide an improved experience on what matters most to the public. Using tools like Enterprise Content Management, this can all become possible with such a plan.
Many nations, even those amongst the slowest to bring their governments online, are now considering a move into such technology to see what it has to offer. Whether it is resolving some of the biggest challenges in governance, such as complicated administration procedures and an overwhelming amount of documentation, or offering new opportunities, such as increasing transparency by making public records easily available online, there is a clear result available for the investment of delving into a digital transformation plan.
One of the biggest costs of public service for governments is in labour, so it is vital to ensure that services are utilising their staff to achieve maximum productivity. These optimisation solutions are pivotal to assuring that well-trained and highly educated staff are busy working on complex tasks, allowing the technology to take care of menial administration tasks such as data inputting and filing. This can lead to cut costs but also provide a better service, which is a key goal for decision making politicians who will be keen to provide the best service possible in order to retain votes.
Streamlining of such processes is a key part of governments following the example of private sector businesses as they adapt to new technology. Whilst corporations have reacted to take advantage of these new tools and resources to cut costs and increase profits, government’s reluctance to invest has seen public services fall behind and, with pressure on services to be more efficient than ever, the situation must change. Now, with a clear return on investment and countless examples of success of digital transformation plans in the private sector, it is the ideal time for public sector organisations to consider a move into the latest technology. By providing a long-term foundation for cost cutting and service improvements for years to come, public services can ensure that they are adapting a sustainable approach to the challenge of facing up to new technology and using it to their advantage in the modern world.