Standard Certification
KYOCERA performs a careful selection of its partners and a comprehensive yearly assessment of their Service Organization's Capacities for managing, maintaining all related KYOCERA contractual products applicable within their territories within EMEA.
As a result of such selection and of the yearly Service Capability assessment process and inspired by the Japanese Martial Arts, a partner can acquire various certification statuses, depending on the quality and the maturity of the of services they are providing to their customers within their managed territories.
The possible levels of Service Certification are: Standard Service Partner, Yellow Belt Service Partner, Blue Belt Service Partner and Black Belt Service Partner.
These levels start with the Basic Repair and & Maintenance services for Office Printers and Multifunctional equipment, offered by our Standard Service Partners and progressively growing in complexity, capability and maturity further on with Yellow and Blue Service Certification, reaching its top with the Black Belt Service certification Status.
The Certified Service Partners are able to manage advanced Service Management processes, complex Service Systems and are operating capable Service organizations that can offer you a complete and worry free Product Life Cycle Management experience for your Office Printing, Copying and Scanning equipment. They are capable to deploy, manage and operate all our Software Solution Products available in our portfolio in the area of Document Management/Workflow management, Cost Control & Security, Network Device Management, Output Management or Capture and Distribution Solutions.
In many cases and where applicable such service are performed with the most reputable Quality Management standards and methodologies valid for our industry (e.g. ISO 9001, ISO20000, ISO 270001, ITIL ITSM Methodology, PRINCE 2 Project management methodology, etc.).
For these reasons the Service Partner Program is actually representing KYOCERA's seal of service quality and our promise for Excellent Service to you as a customer.
Extra Certifications
In addition to the Standard Service Certification program, our partners within EMEA Territory can also acquire additional certification in two critical areas of our Industry: ECM Experts and Professional Services Experts.
ECM Expert
Enterprise Content Management Experts can offer solutions to capture, read, index, control and archive unstructured information from daily business, providing in the same time ways to organize this information in a manner that makes it available only to the designated audience, optimizes performance and minimizes errors. ECM solutions are capable to manage all company content, including images, video, web content, emails, etc and the documentation workflows inside the organization.
Professional Services Expert
The Partners who are certified by KYOCERA as Professional Services Experts are the ones you can fully trust as reliable Business Consultants and Service providers who are able to help you assess, design, install, manage and continuously improve your Document Management Fleet of your Office environment. This goes way beyond classical Service Contracts and can really help you add value and help you grow your business through services like Managed Print / Document Services, Printing Outsourcing Services, complete Fleet Management and optimization and so on.
