About Service

SERVICE THAT CONNECTS

Vincent Martin
General Manager
Customer Services & Support Division
KYOCERA Document Solutions Europe

“KYOCERA is an excellent Service company. At the core of our corporate philosophy lies the desire to continuously improve our customers’ satisfaction and experience. We do this day in, day out by offering them a professional and responsive Service platform.

This platform unites our numerous and valuable Service offers, provisioned by our 17 KYOCERA sales companies, our distributors covering more than 80 countries in the EMEA region along with over 5,000 certified and trained partners.

In today´s ever-changing business environment, our Service organizations are called upon to fulfill a major role in the customer experience journey. They are more than ever impacted by the digital transformation of our society which consists of new capabilities offered by technology but also new customer behavior and expectations to fulfill.

At KYOCERA we are decided to tackle this new challenge and our entire Service network is driven by the passion of Service innovation.

From a global point of view, our European headquarter Service division manages the EMEA Service framework, providing escalation management services, global technical and business support, tools, technologies and methodologies to our affiliates, distributors and partners.

With this approach we make sure that every customer regardless of their size, location or needs have access to the same standardized Service portfolio in their own country and language, from the regular break and fix services to professional and managed services provision.

I wish you a pleasant journey with KYOCERA Document Solutions."

Vincent MARTIN
General Manager Customer Services and Support Division

KYOCERA Document Solutions Europe

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