About Service

SERVICE THAT CONNECTS

Norbert Wolter
Norbert Wolter
Senior General Manager Service EMEAR
KYOCERA Document Solutions Europe

KYOCERA is an Excellent Service Company. At the core of our corporate philosophy lies the desire to continuously improve our customers’ satisfaction. We do this day in, day out by offering them a professional, responsive and unified Service platform.
This platform unites our numerous and valuable Service offers, such as over 5,000 certified and trained partners all over EMEA, professional support and software development, a clear and comprehensive deployment process, a feedback loop from our customers to our organisation through surveys, as well as a comprehensive and continuously available web portal with
extensive information on our products and Services. In addition, we have successfully launched our training programme for Service, sales and software, which allows for the local or remote training and education of both our own and our partners’ staff.
Moreover, from a global perspective, we can cover our customer’s Service requirements by predominantly using our geographically close partners as well as our own Field Service resources, which are constantly backed by our highly skilled support staff.
Our offices and partners are located all over the world, so our customers can be sure that wherever they are, we can support them with our KYOCERA Service Network, which is founded on the KYOCERA Corporate Customer Services & Support Strategy.
With this strategy, we ensure that all KYOCERA subsidiaries deliver consistent, professional and efficient Services to our customers, regardless of their size, location or needs.
Throughout the lifecycle of every single KYOCERA product, our customers can be assured that our help desks, partners and staff will be nearby and ready to assist them, whatever their concern. This is done thanks to PRINCE 2 project management, ITIL Service management and a globally standardised consultancy methodology.

Norbert Wolter 
Senior General Manager Service EMEAR

KYOCERA Document Solutions Europe

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