Many professionals expected that the growing presence of technology within the workplace would see a gradual move away from hardware. However, the truth is in fact the opposite. Rather than driving printers and multi-functional products out, the growth of software solutions has made them more efficient.
Other than product improvement, one of the key ways through which this has been achieved is through the implementation of tools such as device management systems, like KYOCERA Fleet Services (KFS). KFS can be used to proactively and remotely manage your fleet, unlike standard fleet monitoring solutions which will only passively monitor. This is achieved through the use of cloud technology, reaching different offices and divisions in different locations.
“Software can complement the value you get out of your fleet of MFPs”
If you have a fleet managed by KYOCERA or authorised affiliates, particularly for smaller organisations without an IT administrator, problems can be resolved almost instantly without the need for a technician to visit in person.
Technicians from KYOCERA and authorised partners can use KFS to remotely access your KYOCERA devices and correct any issues or else determine whether it is necessary to send out an engineer. This leads to reduced resolution time and disruption for you, as the issue could have taken an engineer hours or even days to resolve.
Furthermore, a solution like KFS can be used to monitor device usage and predict or anticipate potential breakdowns. Through this approach, enterprises may order replacements or new parts in order to make sure that if or when a product requires maintenance, the transition is a smooth one with little to no downtime.
It’s clear how these solutions can fuel companies’ efforts to become more efficient and a key aspect of this comes in the ability of such technology to quickly and easily avoid unnecessary costs. Given the call-out costs for an engineer, there is already an instant pay-off which can demonstrate return on investment.
This is before considering the costs of day to day printing. Through the introduction of managed print services, ImageOne found that hardware costs can be cut by as much as 25% to 60%, with up to 15% coming through a reduction in wasted output. By adopting a print management solution like MyQ or KYOCERA Net Manager (KNM) in addition to KFS, users and IT administrators can have greater control over what they do and do not print. KFS can even be used to install these solutions in bulk, across your whole fleet saving not only costs, but also a significant amount of time.
Whether you are looking to optimise costs across your organisation between individual users or departments, or need to analyse the productivity of your entire fleet of devices across different floors, buildings or offices, KYOCERA's software solutions can complement and enhance the value you get out of your fleet of printers and MFPs. Products like KFS can also be used to monitor third party devices, and in case you have a multi-brand fleet, MyQ can be installed on the MFPs. KNM also offers enhanced functionality and integration with KYOCERA devices.
Systems like KFS can also be used to monitor the status of devices and relevant consumables. They track activity so that the need for new toner or ink can be predicted, allowing toner to be ordered just-in-time, rather than over-stocking on toner which can be costly. KFS can help enterprises to cut down toner orders significantly and reduce the storage space required accordingly.
When using device management tools, this can all be carried out ahead of schedule or even on a regular basis in order to ensure that office supplies are always kept well stocked and there are no nasty surprises.
KFS can also be integrated with your Enterprise Resource Planning (ERP) software such as eAutomate or Service Management system, with the support of the KFS Application Programming Interface (API), enabling end to end automation. In this way, companies can then benefit from major efficiency enhancements led by the automation of workflows.
For selected devices from KYOCERA’s ECOSYS range, Amazon and KYOCERA have partnered to introduce the Dash Replenishment Service, which helps you to gain control over toner orders and avoids you ever being left in the frustrating scenario of running out of toner just when you need it most.
As the presence of technology in businesses grows, firms must open their eyes to the way that it can fuel efficiency innovations across the board. Using managed print and device management.