Hoofddorp, The Netherlands – 20 February 2019
Thank you very much for using Kyocera products. As you know, Kyocera Document Solutions Europe prides itself on providing high quality and reliable products.
In an extremely rare case, we have found the possibility of overheating (resulting in smoke or fire) from the optional 250-sheet paper feeder PF-410 (hereafter referred to as paper feeder), production of which was discontinued in the year 2010.
In order for you to be able to use the product safely, we will conduct an inspection and maintenance procedure on the paper feeder PF-410 free of charge. We sincerely apologise for any concern or inconvenience caused.
We kindly ask all customers who are using the PF-410 paper feeder to contact Kyocera Document Solutions Europe or the dealership that they purchased the product from as soon as possible.
Phenomenon: Due to contact failure from breakage or deformation of the connector that connects the paper feeder to the main unit, possibly caused when moving the copier, abnormal heat might be generated on a part of the control board in an extremely rare case, and it might lead to smoke or fire.
Damage and deformation of the connector might occur when the paper feeder is reattached from the main unit to move the copier or the like, and it does not occur during normal use.
Solution: Kyocera Service Technician will attach the countermeasure parts to the applicable point. Estimated work time: 5-10 minutes/unit.
Product Name: PF-410
Serial Number: AHZ3 000001 to AHZ3 322326
More than seven years have passed since the production of the A3 monochrome copier and PF-410 was discontinued. Kyocera Document Solutions Europe will continue to provide rework as long as the parts are available.
Should you have any questions or when you do possess above mentioned device(s), please get in touch with your sales contact directly or contact us via email address KDE SAFETY@deu.kyocera.com after filling out the form you will find in the download section of this page.
About Kyocera Document Solutions
Kyocera Document Solutions, headquartered in Osaka, Japan, is a leading manufacturer of document imaging solutions and document management systems, including colour and monochrome multifunctional products as well as printers and wide format devices. Kyocera’s products are renowned for their unique long-life imaging components that provide greater reliability and less waste - resulting in a lower Total Cost of Ownership (TCO) over the life of the product. The Kyocera Document Solutions portfolio does not stop at hardware. A full suite of business applications and consultative services allow customers to optimise and manage their document workflow, unleashing the full potential of their hardware investment.
Kyocera Document Solutions Inc. is a core company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. During the year ended March 31 2018, Kyocera Corporation's net sales totalled 1.42 trillion yen (approx. EUR 11.9 billion).