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Hoofddorp, The Netherlands – 19 February 2019
Thank you very much for using Kyocera products. As you know, Kyocera Document Solutions Europe prides itself on providing high quality and reliable products.
In an extremely rare case, we have found the possibility of overheating the fuser section of the mentioned A3 monochrome copier during operation. Production was discontinued in the year 2010.
As a precaution, we will conduct an inspection and maintenance procedure on the A3 monochrome copier free of charge. We sincerely apologise for any concern or inconvenience caused.
We kindly ask all customers who are using an A3 monochrome copier listed above to contact Kyocera Document Solutions Europe or the dealership that they purchased the product from as soon as possible.
Phenomenon: In extremely rare cases it has been found, that part attachment failure where toner is fused on paper might overheat.
Solution: Kyocera Service Technician will attach the countermeasure parts to the applicable point. Estimated work time: 5 minutes.
1. Product Name: KM-1620/1635/1650/2020/2035/2550
Serial Number: All
2. Product Name: KM-2050
Serial Number: AGJ0 000000 to AGJ3 161188
More than seven years have passed since the production of the A3 monochrome copier was discontinued. Kyocera Document Solutions Europe will continue to provide rework as long as the parts are available.
Should you have any questions or when you do possess above mentioned device(s), please get in touch with your sales contact directly or contact us via email address: KDE-SAFETY@deu.kyocera.com after filling out the form you will find in the download section of this page.
About Kyocera Document Solutions
Kyocera Document Solutions, headquartered in Osaka, Japan, is a leading manufacturer of document imaging solutions and document management systems, including colour and monochrome multifunctional products as well as printers and wide format devices. Kyocera’s products are renowned for their unique long-life imaging components that provide greater reliability and less waste - resulting in a lower Total Cost of Ownership (TCO) over the life of the product. The Kyocera Document Solutions portfolio does not stop at hardware. A full suite of business applications and consultative services allow customers to optimise and manage their document workflow, unleashing the full potential of their hardware investment.
Kyocera Document Solutions Inc. is a core company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. During the year ended March 31 2018, Kyocera Corporation's net sales totalled 1.42 trillion yen (approx. EUR 11.9 billion).