SERVICE STARTS BY LOOKING AT PRODUCT DESIGN DIFFERENTLY

A LONG-TERM COMMITMENT

KYOCERA products are designed to minimise the need for maintenance in the first place. Efficient and cost-effective components are standard in all of our products. KYOCERA multifunctional devices and ECOSYS printers incorporate long-life technology in the developer, drum and process unit. And long-life in KYOCERA terms is longer than you might think – components for comparable laser printers are exchanged significantly more often. And because the drum is separate from the toner, only the toner box needs to be replaced, not a whole cartridge – resulting in minimum environmental impact and reduced costs. With such little maintenance required on KYOCERA devices, their total cost of ownership remains the lowest in their class. It all means that the real cost of service is significantly less than you may expect.

UNDERSTANDING THE PRODUCT INSIDE AND OUT

At KYOCERA, we react quickly to customer needs because we research and develop our own hardware and software – something which is rare in our industry. And we go one step further still: our hardware and software Quality Assurance Departments here in Europe guarantee that every product we develop meets the individual needs of the country where it is used. From market demands to local climatic conditions, everything is tested before we put it on the market. And we are totally committed to the continued research, development and manufacturing of the components that make up our products. For you that not only means high quality products that require minimum levels of servicing – it also means you have access to people who have a deep understanding of their products. This, in turn, provides you with quick solutions to even the most complex of problems.

A GLOBAL PERSPECTIVE


As organisations expand beyond their borders, so do their needs for integration and effortless transitions. Offering a unified, cross-border approach, KYOCERA has successfully developed a specialised service team for large international clients. KYOCERA has a comprehensive service network in over 76 countries in Europe, the Middle East and Africa (EMEA). Throughout the EMEA region more than 25,000 technicians, either employed by KYOCERA or trained and certified by KYOCERA Training Centers, are your assurance that the expertise and the KYOCERA service you expect is never far away. As you expand, KYOCERA expands with you.

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