FAQ

FAQ categories

Buying Kyocera Products

KYOCERA products and consumables like toner etc. can be purchased from your local reseller.

  • Go to the following link Where to Buy
  • Choose your country
  • Find out the nearest reseller in your area

Company Related Questions

Of course, here it is:

Compatibility Issues

Should I use the USB parallel adapter?

It is recommended to have a connection between Mac with the network card of the printer.

The advantage of it is to have a quick data transfer and the unlimited compatibility with all protocols (ASCII, Binary etc.). This is not the case with the most USB parallel adapters, as the parallel interface which enables printing cannot support the Binary Format. Printers with internal USB-interfaces do not have these problems.

As you may know Mac is not supporting all USB Parallel Adapters and not all of our printers have a default network connection!

Not all USB Parallel Adapters work correctly with MacIntosh. You can use USB coonection - however: it is recommend to have a connection between MacIntosh and the network card of the printer. The advantage of it is to have a fast data transfer and the unlimited compatibility with all protocols (ASCII, Binary etc.). This is not the case with most of the USB Parallel Adapters, as the parallel interface which enables printing cannot support the binary format. Printers with internal USB-interfaces do not have this problems.

Kyocera is committed to provide our customers a broad range of cost effective and scalable imaging solutions that help any size business optimize corporate resources.
Platform Compatibility
Todays diverse business environments rely on various platforms and applications with unique solutions. Kyocera offers the most comprehensive Product line in the industry, designed to meet the demands of any enterprise.
Kyocera´s Compatibility Abstracts provide comprehensive information regarding our Printing and Multifunctional Devices across a variety of common business platforms and applications . Every abstract details Kyocera´s Print driver compatibility and capabilities, as well as environment recommendations, if applicable.

SAP
SAP’s core product, the “my SAP Business Suite” is an open and flexible platform, and supports virtually all databases, applications, operating systems and hardware. Kyocera’s Multifunctional and Printer products and our unique PRESCRIBE command language allows for SAP device type printing in SAP environments.

Citrix
The Citrix MetaFrame suite offers applications designed to secure, streamline and simplify resource deployment across the network. Citrix is utilized in a majority of Fortune 1000 Companies, with a focus on the Financial Service, Government, Healthcare, Education, Manufacturing and Telecommunications Vertical Markets. Kyocera is a Premier Business Alliance Partner of Citrix with our Multifunctional and Printer products, and we offer a choice of Print Drivers for the Citrix MetaFrame environment.

Macintosh
Apple’s Macintosh, launched in 1984, offers an alternative to the PC-driven world, and was the first system to utilize a graphic interface versus a DOS command-based system. Mac Environments offer an intuitive architecture, as well as advanced software and hardware, and counts a growing number of converts, looking for a “better digital life”. Kyocera Multifunctional and Printer products offer a standard PostScript emulation (KPDL), and a full compliment of PPDs for the Mac User.

Novell
Novell and it’s core product, NetWare are Server-based Operating Systems, used in a vast majority of Fortune 500 companies. Novell NetWare offers IT a secure and stable platform for all network services. Kyocera is a Novell YES Certified Test Lab and our Multifunctional and Printer products fit seamlessly in all Novell environments.

Windows
Microsoft Windows offers a full compliment of Server-based utilities and software to simplify Network Management and ensure security and reliability. Kyocera Multifunctional and Printer products support all versions of Microsoft Windows from Windows 95 to Server 2003. Kyocera’s unique KX Driver has set a new benchmark, with regards to ease of use and simplicity, for the document solutions industry.
Win 3.1x, Dos, Unix and other character based printing

For instructions on creating a macro please read Euro symbol using prescribe.

The Prescribe font is available from our German web site: http://www.kyocera.de/

Win ‘95

Microsoft has developed a downloadable file, which allows you to print the Euro Symbol. The file upgrades particular fonts on your PC.
True Type font updates are available from http://www.microsoft.com/windows95/downloads. Once you are on this page you’ll need to select ‘Microsoft Euro Currency Support’.
Please follow Microsoft’s instructions carefully.
In summary, you have downloaded a programme called w95euro.exe from the Microsoft website. You have run the programme, which has upgraded your font list on your PC, and has reset your PC.
You can now use the Euro Symbol by pressing and holding the Alt Gr key and then pressing the number 4 key.
Before printing please note that when printing from Windows the 'Substitute Printer Font for True Type' must be unchecked. This can be found in the graphics tab on your Kyocera printer driver.

Win ‘98

Windows ’98 already supports the Euro font, pressing and holding the Alt Gr and then pressing the number 4 button can access it.

Windows NT4.0

Microsoft has also developed an upgrade for Windows NT4.0. This is in the form of a Service Pack upgrade (Service Pack 4). Please see your network administrator for further upgrade details.
Details on web page http://www.microsoft.com/technet/euro/default.asp
Euro Symbol using Prescribe
Detailed below is information regarding the earliest firmware version capable of supporting the Euro symbol. Subsequent versions of firmware also support the Euro symbol.


The F-series printers were designed before Microsoft Windows was available as a general operating system. This can cause problems relating to the emulations, outline fonts and general page formatting.

If the printer firmware is below 6.32 the printer will only emulate a HP Laserjet + and will not be able to use the Kyocera F series driver for Windows. You can upgrade the firmware on the printer or use a basic HP Laserjet+ driver supplied with Windows.

Symptom: One line of text per page. The outline font technology is not supported by the firmware. You can upgrade the firmware on the printer, or turn on the printer driver option “Print Truetype as Graphics” or “Print text as Graphics”.

Symptom: Garbled font character or missing characters. This is caused by poor memory handling on the outline fonts. Turn on the printer driver option “Print Truetype as Graphics” or “Print text as Graphics”.

Unlike the Office applications, the DTP programmes requires the “PostScript Printer Description file” (PPD) as they are based on Postscript.

The following steps are important:

  1. The driver has to be set up correctly
  2. The program has to be told that there is a PPD


As there is no uniform procedure for all the products we please check it in the application guides. The PPD files can be found on the driver CD, in a sub-Directory called “PPD”. This is applicable for the Windows as well as for the Mac environment.

Even though windows displays it correctly, the printer does not support the use of the Umlaut and the Euro Symbol.

Please follow the steps for the different drivers:

KX-driver:
1. Select printer properties
2. Go to “Imaging”
3. Select the Option “Load True Type as Bitmap-font”
4. Select the “Device Settings” tab
5. Go to “PDL”
6. Click on the emulation “PCL5e”

Classic PCL driver for Windows 2000/NT4:
1. Select printer properties
2. Got to “Expand”
3. Select the option “Graphic / True Type as Bitmap font: Download as soft font into the printer
Or Select PCL+ driver (for Windows NT4)

Classic driver for Windows 9x:
1. Select printer properties
2. Go to “Graphic”
3. Click on the option “Send True Type as Bitmap”
Or click on the option “Graphic Mode: PCL+”

Yes, all Kyocera printers, multifunctionals and copiers support SAP.

If you want to download the SAP device types please click here

What is Cortado Workplace

Cortado Workplace is a cloud printing solution that is available for free download at www.cortado.com/workplace.

  • Print on any printer in your current WiFi network or via Bluetooth
  • Print from all kinds of different devices and platforms
  • No printer driver needed, no additional software required

In case of questions, please check the FAQs provided by Cortado: (http://www.cortado.com/eude/TopMenu/Support/FAQ.aspx)

Answer:

There is no need to connect the printer directly to the WLAN.
A good alternative is to connect it to the access point via Ethernet cable.

Answer:

You can perform a manual installation:

  • First give a name to the device that allows you to identify it easily
  • Then enter the IP Address of the printer / MFP
  • Then select vendor (KYOCERA) -> model

Now you should be able to use the device for mobile printing.

Answer:

Port 4001 Outbound has to be open.
If necessary for IT security reasons it should be mapped to the target domain cortado.mobi.

Answer:

None specific, please make sure that your wireless network has an internet connection and a connection to the printer simultaneously.

Answer:

Cortado Workplace displays the host names as assigned by your IT department.
If you are not able to identify the devices by their host names, please contact your IT department and request them to utilize and communicate a company wide naming policy. Your IT department could also label the devices with their host names for easier identification.

Connectivity Issues

  • activate IPP printing on FS 1118MFPDruck (WEB GUI)
  • switch the FS 1118 MFP off/on (Reboot)
  • configure an IPP Port with the tool KPRINT and use follow syntax: ipp://IPADRESS)/printers/lp1

 

Problem:
Sporadically PCs freeze during boot process if a FS-1118MPF is connected via USB. After switching off the printer the PC continues booting correctly

Solution:
BIOS-Option 'USB Legacy Support' has to be deactivated. Thereby the automatic USB device detection will be switched off.


  • activate IPP printing on FS 1118MFPDruck (WEB GUI)
  • switch the FS 1118 MFP off/on (Reboot)
  • configure an IPP Port with the tool KPRINT and use following syntax: ipp://(IPADRESS)/printers/lp1

This can have several reasons:


1. network cable or connection problem.
2. the OEM setting, U265, is not set correct.
3. old version of the quick set up tool.
4. windows or TCP/IP problem.


Check your network connections, check the OEM setting in the device in case it is an MFP, take the latest version of our software library. If the problem still exist there are two options left, first go to Windows system restore and restore one of the previous restore point of your Windows XP. If that’s not possible or if that is not solving the problem, go to windows device manager and de-install TCP/IP (or your network card together with the protocol) and reboot your pc.

Quick Setup Tool
Problem:
Sporadically PCs freeze during boot process if a FS-1118MPF is connected via USB. After switching off the printer the PC continues booting correctly

Solution:
BIOS-Option 'USB Legacy Support' has to be deactivated. Thereby the automatic USB device detection will be switched off.


Solution: You can change the network speed of the NS 30 by using 'Telnet'.

Telnet IP Adress
Username: Admin
Password: None
Configure General
LAN Interface
Here you can adjust the network speed

Please keep in mind: always leave the menus with '99', otherwise the settings you have made will not be stored!


In that case you need a so called Null Modem cable; please contact your local dealer.
There are two ways to control the papertrays, the finishing options, generate overlays and watermarks etc. in one go: you can use prescribe commands or, the easier way, you use KYOeasyprint!

  • Please follow this procedure:

    Remove all printer drivers with our printer deleter tool.
    Reboot operating system.
    When Windows finds the printer, cancel.
    Send the following string to the printer, for example via the browser: '!R! FRPOO0,0; EXIT;'
    Switch the printer off and on again
    Reboot the computer
    Windows will not find the printer again. Install the printer driver from CD.

Where can I find detailed information about the "Command Center"?

The 'Kyocera Mita Command Center' is the best way to configure your equipment via the network. Download the Operation Guide here (PDF, 250 KB).

Download: Command Center

The Command Center is implemented in these machines:

• FS-3820N • FS-3830N • FS-1018MFP • FS-1118MFP • KM-6030/8030 • KM-1650/2050/2550

Requirements for using the Command Center:

Please make sure that Javascript is enabled to properly view the Command Center!

- Microsoft® Windows

Microsoft Internet Explorer 5.5 or above

Netscape® Navigator 6.2 or above

Opera® 7 or above

Mozila® 1.5 or above

Firefox® 1.0.7

- Apple® Macintosh

Microsoft Internet Explorer 5.2 or above

Netscape® Navigator 7.1 or above

Opera® 6.03 or above

Safari® 1 (OS X 10.2 or later)

Currently, we do not have our own Gateway. We recommend to use the Novell Gateway.
Yes, you can. With the optional Kyocera network card SB-70, all Kyocera products can be used in a wireless network environment.

Solutions Covered:

Intermittent data corruption when using a Compaq PC.

Intermittent data corruption when using a Compaq Deskpro/Prolinea

Intermittent data corruption when using a Compaq PC.

Compaq provide a software patch 'SP2345.EXE' to fix the problem. The patch is available on Compaq’s WWW on http:/compac.emea.net
SOFTPAQ NUMBER: SP2345

Solution

Download the SoftPaq to a directory on your hard drive, for example C:\UTIL, and change to that directory. The file that is downloaded is SP2345.EXE.
From that drive and directory, execute the SoftPaq file: SP2345 [ENTER]
The following files should be created:
PRNTUPD4.EXE
SP2345.DOC
After the files are created, you may delete the downloaded file SP2345.EXE if you wish.
From the Start/Run menu, type in C:\<Directory>\PRNTUPD4.
This automatically updates the LPT.VXD on your system.
Copyright 1996, Compaq Computer Corporation. All rights reserved.
Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies



Intermittent data corruption when using a Compaq Deskpro/Prolinea

Solution

Compaq provide a software patch 'SP2688.EXE' to fix the problem. The Patch is available on Compaq’s WWW on http://compac.emea.net


SOFTPAQ NUMBER: SP2688
PART NUMBER: N/A
FILE NAME: PARLLDMA.EXE
TITLE: Enable/Disable Parallel Port DMA on Deskpro/ProLinea models
VERSION: 1.0
LANGUAGE: English
CATEGORY: Software Solutions/Desktop
PRODUCTS AFFECTED: Deskpro 450, Deskpro 466, Deskpro 4100,Deskpro 575, Deskpro 590, Deskpro 5100, Deskpro 5120, ProLinea 450, ProLinea 466, ProLinea 4100, ProLinea 575, ProLinea 590, ProLinea 5100, ProLinea 5120
OPERATING SYSTEM: DOS 6.2 or later
EFFECTIVE DATE: 18 Dec 1996
ELECTRONIC DISTRIBUTION ALLOWED: Yes
DESCRIPTION: Creates the executable PARLLDMA.EXE, which allows a user to enable or disable DMA on the parallel port of the above mentioned computers. When this program is executed without parameters at the DOS command prompt, it first reports whether it is able to run on the current computer. If it is, it reports whether the parallel port DMA is enabled or disabled. It can then be run with parameters to enable or disable DMA, either from the command line or from the AUTOEXEC.BAT file.

Download the SoftPaq to a directory on your hard drive and change to that directory. The file that is downloaded is SP2688.EXE.
From that drive and directory, execute the SoftPaq file: SP2688 [ENTER]
The following files should be created:
PARLLDMA.EXE
PARLLDMA.DOC
After the files are created, you may delete the downloaded file SP2688.EXE if you wish.
To determine compatibility with your computer, from the download directory type: PARLLDMA [Enter]
The following syntax may be used either at the command prompt or anywhere in the AUTOEXEC.BAT file:
C:\path\PARLLDMA /x
where
x = e for enable DMA
x = d for disable DMA
For example, to disable parallel port DMA, enter: C:\softpaqs\PARLLDMA /d
Copyright 1996, Compaq Computer Corporation. All rights reserved.
Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies

Solutions Covered:

1. Job’s printing on a blank page when no print job has been sent?
2. Unable to change the gateway address on HB-7 or HB-8
3. Corruption when printing through HP Jetdirect Interface?
4. Novell Server not showing on Ecolink status page.
5. Failure to print using a 3COM Switch.

Job’s printing on a blank page when no print job has been sent?
The HB-4 card produces a 'b' as an error report when the memory storage (for Novell file server names) on the HB-4 or the printer is exceeded.
Solution
Version 5.19 and above of the HB-4 firmware does not produce this error. Another solution to this problem is to specify a File Server Name on the HB-4.


Unable to change the gateway address on HB-7 or HB-8
This applies to ECOSYS III (2nd Generation Interface). These NICs (network interface cards) do not require a gateway address to be defined as they are passive network devices. This means that they respond to data packet requests, but do not normally send out active packets. The only active packets sent out by the NIC are for a local DHCP/WINS connection and this would normally reside on the same sub-net group.
When data packets are routed through a network router or bridge, the IP address of the router/bridge is attached to the information packet so that any device receiving this on the other side of the network will be able to pass the data back the same way.
The reference to a Gateway address on the front panel of the printer is for compatibility with other network cards available world-wide and this address cannot be changed from the default 000.000.000.000

Corruption when printing through HP Jetdirect Interface?
Print corruption occurs when using a Jetdirect external (Parallel connected) interface with a Kyocera Mita ECOSYS III printer on an NT 4.0 Server. Printer codes can be seen on the page in random places, and the printer occasionally pauses between jobs. This communications issue is caused by an incompatibility between the HP Jetdirect Interface and the printers.
Solution
Configure the Kyocera Mita printer’s parallel port to Normal (via front panel).
Configure the HP Jetdirect parallel port to Centronics. The default setting on the Jetdirect interface is either ECP for newer models or Bitronics. This has to be set via the HP Jetadmin software, and it is important that the correct port is changed as these units can have up to 4 parallel printers connected to them.


Novell Server not showing on Ecolink status page.
The Kyocera Mita network cards HB-4 and HB-6 (below v6.00 firmware) are passive network devices, and therefore need to receive a SAP packet from the Novell NetWare server before they will attempt to attach to a NetWare queue. This problem shows up if no Novell servers are shown on the Ecolink status page. Novell are now shipping Novell NetWare 4.11 server software with the default installation disabling the SAP packet system.
This does not apply to NDS. HB-4 network cards over v6.00 support NDS.
Solution
The simple solution to this problem is to modify the line in the AUTOEXEC.NCF that disables the SAP packets.
How to do this:
1. From the server command line or via a remote console, load the installation program by entering:
LOAD INSTALL
2. Select ‘NCF File Options’ on the menu and then ‘Edit AUTOEXEC.NCF’
3. Change the following line:
LOAD IPXRTR ROUTING=NLSP
to:
LOAD IPXRTR
4. Press F10 to save the file and Escape to exit the installation program.

Failure to print using a 3COM Switch.
Failure to print on a network with 3COM Switches (Model name Superstack II Switch 1000).
Solution
The problem with switches was due to a default configuration setting on the 3COM Switches (Model name Superstack II Switch 1000).
This Switch has a database of all devices on the network that defines how the switch acts if it receives a packet of information that it hasn´t got a record of in its database. By default the Switch is configured to send to backbone, which, as it says will attempt to pass the information back out to the defined backbone. If a customer has a problem printing via these switches they will need to configure the Bridging Mode to Forward to All. This means that it will pass on any packets for an unknown destination down all available channels to find the unit.

Yes, use the build in IP-filter function to allow only admin pc IP adresses to access the http protocol; that will do the job.
Scan to SMB and Scan to FTP can't be chosen in Scanner Dialog ( not available in menu ).

Description:
The Enterprise Mode is active, therefore Scan to FTP and SMB are not available.

Solution:
Deactivate Enterprise Mode in U-510 and activate U-511 ( Scan to FTP ) and U-512 ( Scan to SMB ) afterwards.
Note:
  • the domain name must be entered in CAPITAL letters
  • the time on the machine has to be the same as on the server. The best way to achieve this is to enter a time sync server on the machine

Yes the address editor makes this possible, however, before you upload to the second card you must change the IP address in the configuration to meet the IP address of the second card. When you don’t do this you will get “Cannot connect” error.

What is Cortado Workplace

Cortado Workplace is a cloud printing solution that is available for free download at www.cortado.com/workplace.

  • Print on any printer in your current WiFi network or via Bluetooth
  • Print from all kinds of different devices and platforms
  • No printer driver needed, no additional software required

In case of questions, please check the FAQs provided by Cortado: (http://www.cortado.com/eude/TopMenu/Support/FAQ.aspx)

Answer:

There is no need to connect the printer directly to the WLAN.
A good alternative is to connect it to the access point via Ethernet cable.

Answer:

You can perform a manual installation:

  • First give a name to the device that allows you to identify it easily
  • Then enter the IP Address of the printer / MFP
  • Then select vendor (KYOCERA) -> model

Now you should be able to use the device for mobile printing.

Answer:

Port 4001 Outbound has to be open.
If necessary for IT security reasons it should be mapped to the target domain cortado.mobi.

Answer:

None specific, please make sure that your wireless network has an internet connection and a connection to the printer simultaneously.

Answer:

Cortado Workplace displays the host names as assigned by your IT department.
If you are not able to identify the devices by their host names, please contact your IT department and request them to utilize and communicate a company wide naming policy. Your IT department could also label the devices with their host names for easier identification.

Driver Issues

Problem:

A page is only printed partly and further pages in case of multilateral documents are missing. This happens only by using certified classic PCL drivers or PCL drivers of another manufacturer.



Reason:

Character combination in user´s document creates randomly the prescribe start command !R! in the printer data stream. Due to this the printer stops the PCL interpreter and waits for further prescribe commands and discards all other characters of the print file. After an automatically form feed the printer ejects an uncompleted page with the information it processed until then.

Solution:

- Use a currrent maybe not certified PCL classic driver. By this it is inhibited that a '!' will appear in the data of the print file by doing a true type download

or:

- Use KPDL classic driver

or:

- Use KX driver with PDL 'PCL XL' or 'KPDL'

It is possible that too many drivers have been installed on your system, or different versions of the same driver. Remove all printer drivers, orphan files OEM files with the deleter tool. Remove the registry entries (back up registry first!). You can leave the ports. After removal, re-install only the drivers you need.
KX Printer Driver Guide
Yes, there is some documentation available: you can download it here (PDF, 7,2 MB).

Download Driver Guide

You do not need to search for drivers for FS-series. The following applications contain already drivers for the FS-series printers.

     Win 95/98,
     Win NT 3.51,
     Win NT.4.0,
     Windows 2000,
     Windows XP,
     Windows 2003,
     OS/2 2.11, OS/2 3.0 (Warp), OS/2 4.0 (Warp)

For this we have corrected drivers for Windows NT and Windows 2000 / XP / 2003. You can find this in the download center.
Software: Windows 95/98, Windows NT, Windows XP/2000

Microsoft Windows is designed to print accurately what is on the screen or in a document. This means that Windows does not directly support the operation after inserting Prescribe commands into an application.
Windows 95 incorporates improved printing facilities and is therefore more likely to attempt to print the Prescribe commands by splitting up the words.

Solution

The way around this is to present Prescribe in a method that Windows will not modify or split up during printing. The following are the basic rules to get Prescribe to print inside a Windows application: 

-  Do not put any spaces in the Prescribe command. 
- Each Prescribe command must be complete on one line. The Prescribe start and end commands must be on the same line as the relevant Prescribe command or commands. 
- Use a printer font (e.g. LinePrinterBM or PRESCRIBE) and also the correct font size for that font. (E.g. LinePrinterBM has 7 and 9 point sizes available)
1. Go to “printer properties”
2. Select “Device Settings / Options to install”
3. Select one of the additional paper cassette available

This procedure is not not valid for Windows 9x/Me!
Windows XP and Windows Server 2003 are supported by the current KX drivers and the Classic Drivers.

You can download the driver from the download center.
Citrix does not have certified drivers. But in this case, we recommend to use the Microsoft signed “Classic” driver.
With Kyocera’s own “deleter” you can remove all the drivers, print monitors, entries in the register database and INF-files completely.

You can download the Kyocera 'deleter” from the download section under utilities.
The current version of the “classic” driver is certified and signed by Microsoft for the most current models.

You can download these from the download center.

The drivers in the internet have their own installation guide.

  1. The classic drivers can be set up right after the download.
  2. The KX driver has to be unpacked first. Then, the driver can be installed by using the file “setup.exe”.
1. Select the printer menu “Emulation: KPDL”
2. Then select the sub-menu “Print KPDL errors: on”, to get a failure report

Printer Driver Installation Suse Linux 10 / 11


Kyocera Driver Support for Suse Linux

Actually, most Kyocera Mita printers / MFP devices are supported by Suse Linux 10 / 11.

Drivers can be downloaded from the Kyocera Support Website:

http://www.kyoceramita.eu/index/service/dlc.html

Alternatively, an open source driver can be found at:

http://openprinting.org/driver_list.cgi


PCL or KPDL ( Postscript )?

GhostView is the print engine for Suse Linux. GhostView is originally designed as a Postscript Interpreter, so, depending on the application, KPDL ( Postscript ) Printer Driver is the favourite choice for printing documents.

PCL should be used, if you want to print bitmaps. This is faster than using KPDL ( Postscript ) Driver and offers better support of Finishing Options for MFP devices.

Login and Rights

To start the printer driver installation, you have to log in to your Suse Linux System. You need “root “ rights to install the driver or you must be member oft the group “Sys” or “root”.

Log in to the system using root as username with the correct password. If a Root Login is not possible because SSL is used, login as normal user. After logging in, use the following command to change to the root user:

kyocera$> su root
Enter Password:

Enter the Root Password to change the User to root.

If no SSL is used, you can directly log in as root from the KDE Desktop Login Scree.

You will be logged into the Suse Linux System and the KDE Desktop will start.

Using YAST2 in KDE 3.2 / 4.0


To install a Kyocera Printer Driver, use KDE Desktops administration tool YAST2. To start YAST2 from desktop, click the chuck key in KDEs taskbar.
                                 ^
                                 ^ Click here to start YAST2

Administrator Configuration Tool YAST2 will start.
Using YAST2 in KDE 3.2 / 4.0

When YAST2 is started, select Hardware on the left side and Printer on the right side.
Kyocera Printer Driver installation will start.
Driver installation

The YAST2 Printer Driver Installation Wizard will start to setup a Kyocera Printer / MFP device.
Click Add to add a Kyocera Printer Driver.

Select the port to connect PC and printer / MFP device from Kyocera Mita.

         Directly Connected Printer = LPT1, Serial or USB Port
         Network Printer = Shared Printer Device or TCP/IP Direct Print
In this document, we describe the installation of a network printer, directly printing to TCP/IP Port 9100.
Click Next to advance to the next step.

Select the kind of network printer, you would like to install. For example Print Directly to a Network Printer.
Click Next.

For Printer Type select Direct TCP Port Printing to print via port 9100 LPR / LPD Printing.
Click Next.

Setup IP address or hostname for the Kyocera printer / MFP device. When using DNS Host Names, check that the device is reachable by its DNS Host Name.

The TCP Port Number will define the logical printer queue of the network card inside the printer / MFP device:

          TCP Port 9100 = Logical Printer Queue lp1
          TCP Port 9101 = Logical Printer Queue lp2
          TCP Port 9102 = Logical Printer Queue lp3
          TCP Port 9103 = Logical Printer Queue lp4
Click Next

Define the Print Queue Name for Suse Linux ( In this document it is KMC2630 ). Additionally it is possible to enter a description for hardware and location of the printer / MFP device.
Click Next

Select manufacturer KYOCERA and the model KM-C2630 to install the Kyocera MFP Device KM-C2630.
Click Next

You get a summary of your installation. Click Test now to print a Test Page with Ghost View. If it is successful, click OK.
Installation was successful. Click Finish to return to YAST2. Installation is now finished.

What kind of connection is possible

Generally, all Kyocera products featuring a network interface and the printer languages PCL or KPDL, can be connected as ASCII LAN Printers via Host Transform Printing.

Host Transform Printing

HTP is a function / license program for the AS/400, which allows SCS print data, generated by OS/400, to be transformed intoPCL or Postscript.
Host Transform Printing is available for the operating system OS/400 V3R2.

Note!
      This function is not available for the printer language IPDS ( Intelligent Printer Data Stream ).

What kind of connection is possible only with additional products from third-party manufacturers

Additional products ( hardware or software components ) from third-party manufacturers are needed, whenever data have to be printed via IPDS.

This is the case e.g. with barcodes, logos, graphics or special fonts. Furthermore there are certain licenced programs for the AS/400, that require IPDS e.g. IBM BGU / 400 ( Business Graphics Utility ).

When IPDS has to be printed, installation of the licence program PSF/400 is mandatory. The license depends on the printers speed ( PPM ).

Unfortunately, Kyocera products do not provide the printer description language IPDS, so that a hardware or software solution from a third party provider has to be used, that converts IPDS data to PCL or KPDL.

Here are some links to several companies:

http://www.mpitech.de/solutions/mainframe.htm
http://www.intermate.com/intermate-10.htm
http://www.docuform.de/de/default.html
http://www.csp-gmbh.de/index-2.html

What kind of connection doesn’t work

Using the printer description language PPDS with Kyocera products is not possible.

PPDS ( Pro Printer Data Stream ) is a special modification of the IBM Pro Printer Emulation, that is not available for Kyocera products.

This kind of printer description language is only available for IBM printing systems and was one of the first printer description languages for the AS/400.

User QSECOFR or user right *IOSYS

The user QSECOFR is a special user for the AS/400. He is equivalent to the System Administrator in a Windows based network, or to the user ROOT in the Linux world.

QSECOFR can therefor install and test Kyocera products in OS/400, because he has the necessary rights.

Alternatively, a user with the right *IOSYS ( Input Output System Rights )can install and test Kyocera products.

With the command DSPUSRPRF, it is possible to display a user profile and check, if the right is granted.

Important
      On an IBM AS/400 system, running OS/400, it is not possible to install a Kyocera product without
      having the mentioned rights.

Creating a Device Description for an ASCII LAN Printer

To create a printer unit description, the command CRTDEVPRT ( Create Device Printer ) is used.

After calling this command, pressing keys F9 and F10 shows the following Configuration Menu. All important, respectively configurable parameters are marked orange and bold.

Use CRTDEVPRT cmd
OS400

Device description:DEVD
KYOCERA
Select:
OPTION
*BASIC
Category of device:

*PRT



Device class:
DEVCLS
*LAN
Device type:TYPE
3812
Device model:
MODEL
1
LAN attachment:
LANATTACH
*IP
Port number:
PORT
9100
Physical attachment:ATTACH
*DIRECT
Online at IPL:ONLINE
*YES
Font:FONT

Identifier:
11
Point size:
*NONE
Form feed:FORMFEED
*AUTOCUT
Separator drawer:SEPDRAWER
*FILE



Separator program:SEPPGM
*NONE
Printer error message:PRTERRMSG
*INQ
Message queue:MSGQ
*CTLD
Current message queue:
QSYSOPR
Library:
QSYS
Activation timer:ACTTMR
500
Inactivity timer:INACTTMR
*SEC15
Line speed:LINESPEED
19200
Word length:WORDLEN
8
Type of parity:PARITY
*NONE
Stop bits:STOPBITS
1



Host print transform:TRANSFORM
*YES
Manufacturer type and model:MFRTYPMDL
*HP6
Paper source 1:PPRSRC1
*A4
Paper source 2:PPRSRC2
*A4
Envelope source:ENVELOPE
*NUMBER10
ASCII code page 899 support:ASCII899
*NO
Image configuration:IMGCFG
*NONE
Character identifier:CHRID
*SYSVAL



Remote location:RMTLOCNAME
*NONE
Name or address:
Kyocera Mita Europe B.V.
Workstation customizing object:WSCST
*NONE
User-defined object:USRDFNOBJ
*NONE
Object type:
*NONE
Data transform program:USRDTATFM
*NONE
System driver program:SYSDRVPGM
*IHPPJLDRV
Allocated to:

Job name:
QSYSOPR
User:
QSPLJOB
Number:
596334
Published:
*NO
Publishing information:PUBLISHINF

Support duplex:
*UNKNOWN
Support color:
*UNKNOWN
Pages per minute black:
*UNKNOWN
Pages per minute color:
*UNKNOWN
Location:
*BLANK
Data streams supported:
*UNKNOWN



Text:TEXT
KYOCERA Product
All other parameters are not changed.

This is a short description of the most important parameters:
Device descriptionDEVD
Name of device description, respectively printer
Category of device*PRT
Device description for printer
Device classDEVCLS
Type of connection: *LAN means network
Device typeTYPE
Decides, it SCS or IPDS printer.
IPDS printer always with *IPDS
SCS: Specify an IBM model, e.g. 3812
Device modelMODEL
Specifies the model from the IBM model
line, e.g. 1 for SCS or 0 for IPDS
LAN attachmentLANATTACH
Type of transmission protocol for TCP/IP. Value: (*IP)
Port numberPORT
TCP/IP port. Value: 9100
FontFONT
Standard font. Value: 11
( stands for Courier 10 CPI Fixed Pitch )
Activation timerACTTMR
Timeout value in sec. Printer has to answer.a print request within this time.
Standard is 170. For print jobs bigger than 10000, 500 should be selected.
Host print transformTRANSFORM
Decides, if SCS has to be transformed into another emulation like e.g. PCL.
Manufacturer type and modelMFRTYPMDL
Decides, which printer description language shall be used. For current Kyocera products *HP6 = PCLXL
Paper source 1PPRSRC1
Paper size for tray 1. Standard: *A4
Paper source 2PPRSRC2
Paper size for tray 2. Standard: *A4
Workstation customizing objectWSCST
Decides, if an own printer driver, not present on the system, shall be used.
Standard: *NONE
System driver programSYSDRVPGM
Decides, if communication with device shall be performed by PJL or SNMP.
Standard for PJL: *HPPJLDRV

Creating a Remote Queue for an ASCII LAN Printer

There is an important difference between a Remote Print Queue and a local printer, created with a unit description.

A printer, created with a unit description, is physically known by the OS/400. The system knows the hardware and can, in case of a failure, e.g. paper jam, warn the user.

The Remote Print Queue is kind of a virtual printer, working with LPR / LPD, and telling the OS/400 only, where the target is located and which printing language has to be used.

Therefor, print jobs coming out of a remote queue, are lost in case of a failure, e.g. paper jam, and have to be reprinted.

It is also important, that no paper sizes, like e.g. A4, can be defined here. So the Kyocera product has to be configured via Setup at the machine panel:
Ignore Letter / A4

To create a Remote Print Queue, the command CRTOUTQ is used. But notice, that you need the described rights.

After calling this command, pressing keys F9 and F10 shows the following Configuration Menu. All important, respectively configurable parameters are marked orange and bold.
Output queueOUTQ
KYOCERA
Remote systemRMTSYS
*INTNETADR
Remote print queueRMTPRTQ
lp1
AutostartAUTOSTR
1
Connection typeCNNTYPE
*IP
Destination typeDESTTYPE
*OTHER
Host print transformTRANSFORM
*YES
Printer typeMFRTYPMDL
*HP6
IP addressINTNETADR
10.189.16.54
Target system optionsXAUTOQ
*XAIX

This is a short description of the most important parameters:

Output queueOUTQ
Name of output queue can be chosen as you like it
Remote systemRMTSYS
Decides transmission type between printer and system.
*INTNETADR prints via LPR / LPD over TCP/IP
Remote print queueRMTPRTQ
Logical printer on the network card inside the printer.: Standard: lp1
AutostartAUTOSTR
Remote print queue starts within 1 second
Connection typeCNNTYPE
Protocol for TCP/IP transmission.
Standard: *IP
Destination typeDESTTYPE
Type of target system. E.g. *OS400 or *S36 for OS/400. If the target printer is not a known system, value is *OTHER
Host print transformTRANSFORM
Decides, if SCS has to be
transformed into another
emulation like e.g. PCL
Printer typeMFRTYPMDL
Decides, which printer description language shall be used. For current Kyocera products *HP6 = PCLXL
Target system optionsXAUTOQ
Enables options to be sent to the target system, like here an ASCII LAN printer. Value *XAIX e.g. enables the creation of copies

Starting and Stopping a described printer / Remote Queue

Unlike a Remote Queue, a printer, created by a Unit Description, doesn’t start automatically after creation. It has to be started manually.

The commands for starting and stopping are the same for a described printer or a Remote Queue:

Printer Start           STRWTR(*IMMED) = Start Writer immediately
Printer Stop           ENDWTR(*IMMED) = End Writer immediately

Changing the Format Definition

In OS/400 it is possible, to adjust the Format File of a printer. It includes, e.g. Characters per inch CPI, or Lines per page, Duplex On/Off or automatic size reduction of a print job / page ( *COR ).

Changes can be performed with the command CHGPRTF. Settings are mostly self-explanatory.

Changing Printer File ( CHGPRTF )

Enter selection and press the Enter-key.

File
KYOCERA Name, generic*, *ALL
Library*LIBL Name, *LIBL, *ALL, *ALLUSR
Unit: PrinterPRT18 Name, *SAME, *JOB, *SYSVAL
          Printer device type*SCS *SAME, *SCS, *IPDS, *LINE...
Page size: Length—Lines per page70 .001-255.000, *SAME
                    Width—Characters per line80 .001-378.000, *SAME
Unit*ROWCOL *SAME, *ROWCOL, *UOM
Lines per inch6 *SAME, 6, 3, 4, 7.5, 7,5...
Characters per inch10 *SAME, 10, 5, 12, 13.3, 13...
Text 'Description'Format File for Kyocera

F3=Exit F4=Prompt F5=Refresh

Important to know is, how the function Automatic Resize *COR works. A short example: 132 characters shall be printed to A4 with 10 CPI, what, per definition, is impossible.

What happens, when *COR is switched on?
  1. Another CPI density e.g. 12 CPI instead of 10 CPI is used
  2. If this doesn’t work, the function switches from Portrait to Landscape.
This Function offers a good solution for Kyocera Products, because there is no need to change L-Parameters or A-Parameters.

Working with the Printer Spooler / Queues

The Spooler respectively the Queues manage the print jobs of the connected systems. In the Spooler, you can see all printers and their print jobs, in the Print Queues, you can see print jobs of the particular printer itself, e.g. in the print queue KYOCERA, you would only see the print jobs for the printer definition KYOCERA.

You can show all print jobs with the command WRKSPLF ( Work Spool Files ). The command can be expanded to WRKSPLFA ( Work Spool File Attributes ). Here you can move print jobs or afterwards create copies or select Duplex.

To only show the print jobs for a specific printer ( like in this example for a printer KYOCERA ), the command is
          WRKOUTQ(KYOCERA)
Only the print jobs for device description KYOCERA are shown.
Error message at installation:
„Wrong argument included“

Cause:
The file path for the Unzip Folder is too long.

Solution:
Choose a shorter Unzip Folder, for example:     C:\

Automatic change of paper source isn't working, machine displays: “PAPER SOURCE 1 IS EMPTY, PRESS ENTER”.

Cause:
Installation of a wrong printer driver without selection of paper / media type, ie. FS-1000 ( first model in the selection list of the printer driver wizard ).

Solution:
Install the correct driver for FS-1118MFP.
Phenomenon:
If you choose the "Staple" function in KX Driver with KPDL emulation and select 2 copies for example, the two jobs are stapled together ( tested with PDF document ). This doesn't happen when you use a Classic Driver.

Cause:
The error is related to an issue with Adobe Reader 8.1

Solution:
Choose another version of Adobe Reader or deactivate Passthrough Mode in KX Driver.
Even if Auto 2 is selected, the black areas or text will be printed using three colours ( CMY, composite black ).

Cause:
This might occur when using KPDL Classic Driver or KX Driver in KPDL Emulation.

Solution:
Use PCL Classic Driver or change emulation in KX Driver to PCL. Alternatively, the passthrough mode can be deactivated in KX Driver with KPDL Emulation, to solve this problem.

On KYOCERA website, there are no Windows Server 2008 drivers listed.

Solution:
All Vista drivers can be used with Windows Server 2008.

A new application named "status monitor" is installed in System Tray. The above mentioned fuction is not available here.

Cause:
Driver installation was not successful.

Solution:
The driver must be installed via product library using the setup.exe.
This phenomenon occurs with Windows Vista and Windows XP.

How do I install a KX Printer Driver on a Windows 2003 / 2008 R2 Cluster?

  1. Supported Clusters
  2. Driver Versions
  3. Cluster Services
  4. Cluster Schematics
  5. Installation of KX / Kyocera Classic Driver for Windows 2003
  6. Installation of KX / Kyocera Classic Driver for Windows 2008 R2


1.) Supported Clusters

KX Driver and Universal Microsoft Driver ( "Kyocera Classic Driver" ) will support a shared Cluster. Please be informed, that both drivers do not support Load Balancing Clusters which reduce Network Traffic.

2.) Driver Versions

Please install only Microsoft WHQ certified KX or Kyocera Classic Drivers, to make sure, that only drivers with correct Spool System support will be installed to the Cluster.

3.) Cluster Services

Following Cluster Services / Resources have to be started:

  • Cluster IP Address
  • Cluster Name
  • Cluster Quorum Service
  • Cluster Disk Driver Service
  • Cluster Spooler

This can be checked by using the Cluster Administration Utility from Microsoft ( see also screenshots below )

Windows 2003 Cluster Administrator:

Windows 2008 R2 Cluster Administrator:

5.) Installation of KX / Classic Driver on Windows 2003 Cluster

Login to one of both Cluster Nodes as Administrator and install KX or Classic Driver on the shared SCSI SAN network disk. Use “Start” / “Run” and type in the Cluster Name or IP Address using \\IP Address or Cluster DNS Name.

Sample by Cluster IP Address:

In the following Explorer window, please select “Printers and Faxes“:

Click “Add Printer”:

Create Standard TCP/IP Port:

Setup TCP/IP Port for the device ( Printer / MFP ).
In this sample, the IP address 10.189.16.156 has been used for Cluster Name or IP Address:

Follow the standard KX / Kyocera Classic Driver Installation scheme for completing the setup.


6.) Installation of KX / Classic Driver for Windows 2008 R2

Login to one of both Cluster Nodes as Administrator and install KX or Classic Driver on the shared SCSI SAN network disk. Use “Start” / “Search” and type in the Cluster Name or IP Address using \\IP Address or Cluster DNS Name.

Sample by Cluster IP Address:

When the following Explorer window opens, select “Printers and Faxes “.
Right Mouse Click “Add Printer”:

Create Standard TCP/IP Port:

Setup the TCP/IP Port for the Printer / MFP.
In this sample, the IP address 10.189.16.4 has been used for Cluster Name or IP Address:

Follow the standard KX / Kyocera Classic Driver Installation scheme for completing the setup.

Even if Color is selected in driver dialog, printout is BW only

Cause:
This is a known bug in Microsofts core of the PCL Classic Driver. If the first page of a print job is Black and White ( containing no color information ), the colored pages will also be BW.

Solution:
Use KPDL Classic or KX Driver.

Others

Paper and Paper Cassette Issues

One of the first things to check in this case is the paper size setting of that cassette and MP tray.
Printable Materials (sorry, only German Version)
There are many differences in quality of printing material. Therefore we recommend the use of proofed materials. You can find several suppliers and handling of the material in this manual (PDF, 465 KB):

Printable Materials

When users attempt to select the input source from their printer driver (or application) using the input source name (Cassette 1, Manual etc.) and paper is sometimes taken from the wrong bin.

Both the FS-7000+ and FS-9000 support new advanced functionality that allows the paper type (Letterhead, Plain etc.) to be used as the named input source (Cassette 1, Manual etc.) this allows users to print to ‘Headed paper’ or ‘Plain A4’ rather than ‘Cassette 1’ or ‘Cassette2’. All input sources are initially set to 'Plain' and selection by paper type is effectively disabled.

Once the printer has had any input sources assigned to a paper type other than 'Plain' (via the printer control panel) selection by paper type is enabled. Once enabled, all users MUST select the input source by paper type (Letterhead, Plain etc.) and NOT by input source name (Cassette 1, Manual).
Paper types appear further down in the list of options within the 'Paper Source' selection box in the driver (or application software).

For users to select their paper source by input source name (Cassette 1, Manual), the printer must be returned to its default setting. All paper types are set to 'Plain' (set via the printer control panel) effectively disabling selection by paper type.
Where selection by paper type is desired, ALL users need to be informed to select input source by the paper types. This is found further down the list of options to choose from in their printer driver (or application software).
Initially “the manual feed” is set on “first”. Therefore, the printer takes paper from this tray, independent from the driver installation.

You can change the initial setting by doing the following steps:
1. Go to “Paper Handling”
2. Select “MP tray Mode” (Cassette)
Then the Multi Purpose Tray is treated like an additional paper cassette.

If the printer does not have any display (like FS-1000), then the change can be made via “KM net ROP” or “KM net for Clients”. Or via Prescribe command:
Please type the following command into the DOS-Box. ( printer requires a parallel connection)
Echo !R! FRPO T0,0; STAT1; EXIT;>lpt1

On the Service status report, the parameter “T0” should be “0”.
In order to help you choose the best paper to use in your Page printers we have created this summary of the key points taken from the ''choosing the right paper'' appendix in the users guide.

Paper sizes
The standard cassettes in the personal printer range: FS-600, FS-680, FS-800, FS-1000(+), FS-1010, FS-1020D and FS-1050 are universal and can be adjusted to use A4, A5, B5, letter and legal size paper. The optional bins for these models also support these sizes.

The following A3 models support the above sizes plus A3 and ledger sizes: FS-6700, FS-7000(+), FS-9000, FS-6020, FS-9100DN, FS-9500DN, FS-9120DN, FS-9520DN, FS-8000C and FS-C8008N. The optional bins for these models support the same sizes, however there is also a 3000 sheet A4 bin available for the FS-9100DN, FS-9120DN, FS-9500DN and FS-9520DN.

The FS-1200, FS-1750, FS-3750 can be adjusted from A5 to legal paper sizes and also support custom sizes. The FS-1800(+), FS-1900, FS-1920, FS-3800, FS-3820, FS-3830 and FS-C5016N support A5 through to legal via optional cassettes (standard internal cassettes do not support legal paper size).

Paper size guide:

- Name of Paper Size        Actual Size (mm)
- A4 210 x 297                  210 x 297
- Letter 213 x 276             213 x 276
- Legal 213 x 351             213 x 351
- B5 182 x 257                  182 x 257
- A5 148 x 210                  148 x 210
- A3 297 x 420                  297 x 420
- Ledger 276 x 427          276 x 427 

Weight (measured in grams per square metre)
The table below shows the minimum and maximum weight of paper shown in GSM (measured in Grams per Square Metre) for the currently supported models. Note that duplexed paper specifications can be different.

Grain
In all cases the paper should be long grain (all laser and copier grade paper is long grain). If short grain is used then the result is very bad curl and when duplexing the curl will result in jams. The only exception to this rule is A4 paper on the A3 models, this may be short grain as the A3 feeds A4 paper long edge on.
NB: Many people produce A5 paper from long grain A4. This makes the A5 effectively short grain which will cause problems. When sourcing A5 paper it is important to ensure that it too is long grain.

Smoothness
If the paper has a relief pattern (like laid or hammered paper) on the surface, the print will be patchy or in worse case the toner may not adhere to the paper in the depressions. Glossy paper or coated paper will suffer from grey background print.

Storage
Paper should be stored flat and at room temperature. Paper should only be removed from the moisture proof wrapping when ready for use. Paper exposed to the air for even a short time will absorb moisture, this results in higher levels of curl than is normal.

Special Paper
In addition to standard paper, other media may be fed provided it is fed from an appropriate tray, this includes the following: Laser OHP film, laser labels, laser safe envelopes, coloured paper and pre-printed stationery.

Laser Labels
Labels must be fed from the multi purpose feeder and via the face up feed if available. Labels must be fed once only and only complete sheets used.

Laser Safe Envelopes
Envelopes must be of a design suitable for laser printing. There should be no exposed adhesive and the envelopes must be fed using a face-up paper path where available. If the media used is not uniform in design there may be some visible creasing in the bottom left corner of the envelope. Power envelope feeds are available for the work group printer range. (Except FS-1200 & FS-C5016N).

Laser OHP Film
OHP film must be specifically designed for laser printer use. Severe damage to the printer will result if the wrong media is used. For colour printing we recommend the following:

3M CG3700 for FS-C5016N, FS-8000C, FS-C8008N
3M CG3710 for the FS-5800C and FS-5900C

Carbonless Paper
Carbonless paper should not be used in Kyocera printers. The pressure applied by rollers during printing may cause the carbon capsules to burst resulting in poor print quality and in some cases damage to the printer.
All input sources of the current Kyocera products are initially set to “Paper Type” and selection by “Cassette 1 or Cassette 2” is effectively disabled.
This means, that the user does not select the paper cassette, but the paper type.
As the default setting is on “normal paper” the printer swaps between these two cassettes whenever the cassette contains the same paper type.

To avoid the paper cassette swapping, please follow the following steps:
1. Go to menu “Printer Menu“
2. Select “Paper Source”
3. For one cassette you select “Plain”, and for the other cassette you select “Manual”

If your application does not support the paper type, you can select the priority regarding the paper cassette by typing the following Prescribe formula (not possible for PCL-XL and KPDL emulations).
Please type the following command into the DOS-Box. For this, the printer requires a parallel connection.

Echo !R! FRPO X9,1; STAT1; EXIT;>lpt1
On the status report, the parameter “X9” should have “1”.

For further information regarding the choice of paper cassettes via “R1”-parameter, have a look in the overview “ECOLaser printer” to be downloaded.
the above information is out of date for KX and newer printers?
Device Settings under Properties

On your KX driver PCL XL is the printer default language which supports the PCL 6 media type selection. Media type selection will allow the printer to select an alternative paper tray if it is assigned the same media type. By default all cassettes are set to plain paper. Media selection can be switched off by changing the printer control language (PDL) to PCL 5e, which does not support media switching.

Method:

  • Go to the Printers folder (printers and faxes on XP)
  • Right click on the printer.
  • Select printer properties.
  • Check the printer language (shown in example below)
  • To change language click on Device settings tab.
  • Click on PDL button (shown below).
Check PDL-Settings for "PCL 5e"
  • Click on drop down box and select PCL 5e
  • Click OK and then Apply or OK button to save settings

Printing and Printing Quality Issues

Normally this problem occurs only with colour copy paper - that means that the surface of that paper is smoother and so it´s not so easy for the toner (by the normal temperature) to fix 'in' the paper, so the result is ==> toner peels off the paper and leaves repeatng marks.

The specification on the datasheet 60 - 105 gsm / m2 refers to a normal (plain)paper, but if you use a colour copy paper or any other special layer by this weight you will be in a border area. Your only choice is to handle it via media settings or change the paper.
The range differs from 2000 - 47000 pages (at 5% toner coverage) because of different volume classes of the products.
The best way to influence the colours in your prints is to use the KX-driver. This documentation (580 KB) will guide you to success.

KX Driver: Colour Printouts

One possible solution :

  • Go to properties ´printer drivers´,
  • Click on ´Expanded´,
  • Select ´send print jobs directly to the printer´

Now you should not have any problems.

Solutions Covered:


Extended or unintelligible character when using Windows 98

Solution

When you start Windows 98, a small amount of text may be sent to the local printer. When this occurs, the printer may or may not eject the page after the text is printed. The text varies, but typically includes extended or unintelligible characters. The printer may also display an error code. When you attempt to print a document you may receive a message that the printer is offline or out of paper.
Solution
This is a Microsoft issue and they have provided a solution on their website in Article ID: Q157145. www.microsoft.com


Fonts available on other models are not available on the FS-1000, FS-1200, FS-1750, FS-1800, FS-3750 and FS-3800 printers

Solution

Kyocera Corporation has changed their font manufacturer from Bitstream to Agfa and this means the fonts may have changed slightly, although most users will not notice the difference. Also as part of this change the Agfa fonts are now all scalable and not bitmap.
Solution
When using the fonts from PRESCRIBE and PCL, the font numbers and Bitstream names will work the same as previously, as long as the fonts have been selected correctly. This is done transparently by a font translation table in the printer to convert the Bitstream name to the Agfa name.
If the font selection is unclear the printer will attempt to select the closest match. As all fonts are now scalable this may produce very different results from previous printer models.
To ensure the font is close to the original Bitstream version, please ensure the printer has the latest firmware.
FS-1000, FS-1800, FS-3800 from first production.
FS-1200 : 54.04 system firmware or above.
FS-1750, FS-3750 : 56.13 system firmware or above.




Poor Print Quality even after Service Clean

Solution

An ECOSYS III printer has streaks or fine lines appearing on the printed output after a service clean has been performed. This can be caused by hairs or lines on the Developer application roller, identified in the User Manual.
Solution
The developer needs to be removed and the developer roller cleaned. Use a lint free cloth (provided with each Toner Kit). Be sure to check for fine fibres and hairs on the developer roller surface.
Caution: do not touch the developer roller with your fingers or knock with heavy objects as this can leave marks on prints.


Page formatting differences when changing between 300dpi & 600dpi under Windows

Solution


This problem is not specific to Kyocera printers but other makes of printers too.
Printers: 600dpi and 1200dpi models (also including FS-6500/+)
The differences between 300 and 600 dpi are due to the fact that Windows calculates in units of 16. If you divide 300 (dpi) by 16 you get a remainder of 12. If you divide 600 (dpi) by 16 you get a remainder of 8. This difference of the remainder amount forces rounding differences which causes the driver to make different line spacing and spaces.
Solution
To resolve this issue Kyocera now supply a general printer driver called 'Kyocera FS-Series (PCL)'. The idea behind the driver is to supply a generic FS-Series (300 dpi) driver that can be used for all Kyocera printers (300 & 600 dpi models).
You may wish to consider using this driver for specific applications, users or even generally.
This driver is now available with our general release of Windows 95 and Windows NT 4 drivers.


Printing Directly from Visual Basic

Solution

Requirements to send escape and prescribe sequences directly to the printer.
Solution
The following is an example of using the Escape API to send data to the printer using the driver.
To use these codes create a form (OutputForm) with a CMDialog box named CMD, then call the PrintOut subroutine.
Declare Function Escape Lib 'Gdi' (ByVal hDC%, ByVal nEscape%, ByVal ncount%, ByVal indata$, ByVal oudata As Any) As Integer
Sub PrintData (PCL$)
PCL$ = Chr$(Len(PCL$) Mod 256) + Chr$(Len(PCL$) \ 256) + PCL$
Result% = Escape%(Printer.hDC, 19, 0, PCL$, 0&)
Select Case Result%
Case Is < 0: MsgBox 'The PASSTHROUGH Escape is not supported by this printer driver.', 48: End
Case 0: MsgBox 'An error occurred sending the escape sequence.', 48: End
End Select
End Sub
Sub PrintOut ()
On Error GoTo SPB1
OutputForm.CMD.Flags = &HC0008
OutputForm.CMD.CancelError = True
OutputForm.CMD.Action = 5
Printer.Print ''
Call PrintData('This is a Test')
Printer.EndDoc
GoTo SPBEnd
SPB1:
Resume SPBEnd
SPBEnd:
End Sub
Solutions Covered: 

The print job sent via parallel does not print out using current PC’s and compatibles.

Solution

Change the parallel port interface setting on the ECOSYS printer to ‘High Speed’.
How to do this
Setting via the Front Panel (Excluding the FS-600, FS-680, FS-1000(+), FS-1010, and FS-1020D)
1. Press MODE SELECT button on the front panel of the printer.
2. Press the + or - keys until ‘Interface Parallel’ is displayed.
3. Press the FORM FEED key to select the sub-menu, the display should now show ''Parallel I/F Auto 4. Press the ENTER button and a ? will be displayed by Auto.
5. Press the + to change the setting to High Speed and the ENTER key to save the change.
6. Press MODE SELECT to exit the settings menu or by sending a command via the MS-DOS prompt (using Prescribe) by typing;

ECHO !R! FRPO OØ,1;EXIT; >LPT1

The print job sent via parallel but does not print out using older (486 or below) PC’s, compatibles and switchboxes (automatic and manual).

Solution

Change the parallel port interface setting on the ECOSYS printer to ‘Normal’.
How to do this
Setting via the Front Panel (Excluding the FS-600, FS-680, FS-1000(+), FS-1010, and FS-1020D)
1. Press MODE SELECT button on the front panel of the printer.
2. Press the +or - keys until Interface Parallel is displayed.
3. Press the FORM FREE key to select the sub-menu, the display should now show ''Parallel I/F Auto.
4. Press the ENTER button and a ? will be displayed by Auto''
5. Press the + to change the setting to Normal and the ENTER key to save the change.
6. Press MODE SELECT to exit the settings menu or by sending a command via the MS-DOS prompt (using Prescribe) by typing;
ECHO !R! FRPO OØ,Ø;EXIT; >LPT1
  • Be sure that the functions you try to select can be combined (see user manual).
  • Check if finisher in responding when you switch on the machine.
  • If not, run U906 to reset partial operation function.
  • A C-code will be displayed, act accordingly to solve your problem.

It is not possible to print collated copies with Adobe Reader from version 7.x and KPDL Classic Driver

Cause:
This is a known restriction of the Adobe Reader in combination with KPDL or Postscript Drivers.

Action:
The behaviour of Adobe Readercan be changed by editing a Registry Key. For further information, please refer to the following article in the Adobe Knowledge Base:

     http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=327109

The Vividness, Graininess or Saturation of the printout is insufficient

Cause:
Various Color Tables have been implemented into the systems to meet customers requirements.

Solution:
The Color Tables can be chosen in the user settings. Which Color Table meets a specific customers wishes best, can be found out by making test prints:
  1. Systemmenu / Counter
  2. User Adjustment
  3. Color Matching
  4. Values from 0 to 6 are available ( Color Tables for values 7 to 10 are not implemented yet )

Toner dust around characters. black text looks blurred and bold

Cause:
Changed Development System causes false toner placement on output.

Solution:

1. Update firmware ( last Printing System Firmware )
2. Set Color Matching Table ( SB 7723 ) to 3
3. Switch machine off and on again
4. Set parameter U-473 ( SB 7773 ) to 3: Set density ( Emit Time/Dot ) for black ( Laser intensity 70% )
5. Switch machine off and on again
6. Execute parameter U-410 ( Calibration )
7. Switch machine off and on again
Printer / MFP
HST Object / Driver
Comment
FS-1300D*HP6

FS-1030DN*HP6

FS-1118MFP*HP6

FS-C5030N*HP5
Just Black and White possible.
Default: Two Paper Sources
FS-C5300DN*HP5
Just Black and White possible
FS-3900N*HP6
Default: Two Paper Sources
FS-3920DN*HP6
Default: Two Paper Sources
KM-2050*HP5
Default: Two Paper Sources
KM-2560*HP6
Default: Two Paper Sources
KM-4050*HP5
Default: Two Paper Sources
KM-C3232*HP5
Just Black and White possible
Default: Two Paper Sources
TaskALFA 300ci*HP6
Just Black and White possible
Default: Two Paper Sources

Prepare Installation

Before installing a Kyocera Driver for MAC OSX, you have to make sure, which version of MAC OSX is used on your Apple Macintosh System, because for different OS versions, you need different Kyocera Installers Packages.

Important

Do not use a Driver Packages that does not match your installed MAC OSX Version, otherwise you can run into big trouble.

First step to find the version of the MAC OSX Operating System is to click the Apple icon at the left side of your Finder Desktop, and then click on “About this Mac“.
The following information will be shown:
To install a driver for this Apple Macintosh, you need the Kyocera Driver Installer for MAC OSX 10.5.3.

If MAC OSX 10.5.x is used, you have to choose the Kyocera Installer for MAC OSX 10.5 for the TaskAlpha devices!!! This is the newest driver and all other Kyocera Models are included in this Driver Installer Package.

Important

Don’t use the model dependent Kyocera Installer for other devices, because you will run into a Rights Issue. The other Installers can not copy the PPD Files to the correct Folder. The needed right “Write” is missing.

Starting Setup

Download the Kyocera MAC OSX Driver from the Website:

http://www.kyoceramita.eu/index/service/dlc.false.driver.TASKALFA500CI._.EN.html

The HQX File will automatically expand, when you download the driver. Change the directory to your Download Folder, and start the installation by click on the Kyocera Installer. The following dialog will pop up.
Enter User and Password to start the installation. Press “Continue” within the next dialog.
Accept the License Agreement by pressing the “Accept” button.
After this, select the type of installation: Easy Install or Custom Install ( default ). Reason: normally, you don’t need all PPDs. So you can select the correct Kyocera model, you want to install.

Press “Continue” to select the Kyocera model you wish to install.
The installation starts copying files.
After the installation is finished, you can close the Installer or Set Up additional Kyocera Drivers for MAC OSX.
The driver software is now installed.

Set up Printer using Print Center

Now, the installed Printer Driver and Printer can be set up. To perform this action, the Print Center will be used.
Click the Apple icon at the left side of your Finder Desktop, then click on “Preferences“.
The preferences window will open. Click the "Print and Fax" icon to install the Kyocera Printer or MFP to MAC OSX.
The Print and Fax dialog opens. Click + to add a Kyocera Printer to the MAC OSX System 10.5.3.
Set up the Kyocera Printer / MFP as follow

1.) Protocol: Line Printer Daemon LPD
2.) Address: IP Address of the Kyocera Printer / MFP
3.) Queue: First logical Printer Queue in the Network Card of the Kyocera Device (lp1)
4.) Name: give your device a name
5.) Location: fill in the location of the Kyocera Printer / MFP
The CUPS System of MAC OSX will find the Kyocera Printer or MFP automatically and will install the PPD for the correct device, click “Add” to install the Kyocera Printer or MFP.

Important

Only Postscript will be supported ( KPDL ). The device you would like to use must be set up in Fixed KPDL Mode. The Automatic Emulation Switch Mode AES ( KPDL AUTO ) can not be used. Otherwise the installation of the device will fail.

Set up Printer Options

After you have pressed the “Add” button, you can set up the options of your Kyocera Printer or MFP device, e.g. Paper Feeders or Finishing Options.
Possible installable Options

  • Paper Feeders 1,2,3,4
  • Mailbox
  • Punch Unit
  • Folding Unit
  • Document Finisher: 1000 or 3000 pages
  • Optional Disk: Hard Disk or Ram Disk
  • Memory: depending on the Kyocera Model

After setting up the hardware options, click “Continue” to finish the Installation.

Finish Installation

The Kyocera Printer / MFP is successfully installed in MAC OSX 10.5, when you get the following dialog from Print and Fax:
Finally, you can share the printer by checking the “Share this Printer” box and open the installed Print Queue by clicking the “Open Print Queue” button

The Print Queue dialog:
Installation successfully finished. Printer waiting for Print Jobs.

If you click the Info Button and select “Supply Levels”, you will get information about the CMYK toner level.

Test Installation

Test your installation by using any program to print, for example the Picture Preview Tool from MAC OSX.
If you get a correct printout, the test of the Kyocera Driver and Queue Installation was successful.

Even if Color is selected in driver dialog, printout is BW only

Cause:
This is a known bug in Microsofts core of the PCL Classic Driver. If the first page of a print job is Black and White ( containing no color information ), the colored pages will also be BW.

Solution:
Use KPDL Classic or KX Driver.

What is Cortado Workplace

Cortado Workplace is a cloud printing solution that is available for free download at www.cortado.com/workplace.

  • Print on any printer in your current WiFi network or via Bluetooth
  • Print from all kinds of different devices and platforms
  • No printer driver needed, no additional software required

In case of questions, please check the FAQs provided by Cortado: (http://www.cortado.com/eude/TopMenu/Support/FAQ.aspx)

Answer:

There is no need to connect the printer directly to the WLAN.
A good alternative is to connect it to the access point via Ethernet cable.

Answer:

You can perform a manual installation:

  • First give a name to the device that allows you to identify it easily
  • Then enter the IP Address of the printer / MFP
  • Then select vendor (KYOCERA) -> model

Now you should be able to use the device for mobile printing.

Answer:

Port 4001 Outbound has to be open.
If necessary for IT security reasons it should be mapped to the target domain cortado.mobi.

Answer:

None specific, please make sure that your wireless network has an internet connection and a connection to the printer simultaneously.

Answer:

Cortado Workplace displays the host names as assigned by your IT department.
If you are not able to identify the devices by their host names, please contact your IT department and request them to utilize and communicate a company wide naming policy. Your IT department could also label the devices with their host names for easier identification.

Solution Issues

This can have several reasons; first the cable can be the problem, second the installation or the setup of the twain driver. And there can be a conflict between different installed twain drivers on your pc. And last but not least, a combination of the above three. Try another USB cable, delete and reinstall and reconfigure the FS-1118MFP twain driver.
FS-1118 MFP Twain Scanning
If there are more twain drivers, delete them all (also the Kyocera drivers), reboot the pc and reinstall and configure the FS-1118MFP twain driver. Test again, and if everything is ok you can consider reinstalling other twain drivers one by one until the problem reappears. Then you know which driver is conflicting and you need to remove.
It is possible to print the Euro sign € with PCL device types under SAP R/3 without problems. When using PRESCRIBE device types (like kyofs150, kyofs170, zkm10pre) the euro sign will not be printed very beautyful. To print the real euro sign instead of the combined ( and = character on top of each other) please set the character 156 of the SAP code page 1114 to 80 hex. In this case the euro sign will be printed correctly. Alternatively please copy the code page 1114 to e.g. 9114 and make the modification there. Then you just have to switch the used code page of your device type (kyofs150, 170 or zkm10pre) to 9114 as well.
It is possible to use relais mail functionality of an exchange server with the FS-1118MFP if the FS-1118MFP is in the same domain like the server and if the IP address of the FS-1118MFP is registered as relais mail server on the exchange server. Just make shure the sender name of the 1118 may not contain space characters...
One of the reasons can be that the mail has been forwarded and the mail client is making an attachment from the mail you are forwarding. In that case the Kyocount xml attachment is an attachment in an attachment and the manager cannot process it anymore.
It can happen that when the mail is marked as read on the mail server it cannot be read again as KYOcount is checking the mail server for new mail only. In this case mark the mail as unread on the mail server.
An other less likely reason can be that the xml file has been edited manually and therefore the ‘signature key’ inserted by Kyocount into the xml file is no longer valid.
The application links you create are stored in the groups.xml file, when you update Kyocount or reinstall it, this file is overwritten and your application links are gone.
The best thing you can do to avoid that is to create a “Private Tree” first and make the application links in there. The configuration of the 'Private Tree' is stored in the My Documents folder where it will not be overwritten by a new installation.
We assume you have checked the mail connections and they are ok. We assume that you have personally checked if and when the mail was send to the manager. We assume that you have personally checked the mail server at the manager site and the mail is not in the inbox at the mail server.
Then the mail is still on it''s way or maybe jammed at the mail server. Contact the administrator to find a solution.
This can happen when the manager shares an account on the mail server with a normal user, you for example. The most likely case is then that the 'Delete all Mail after processing' box in the manager incoming mail configuration has been checked. Uncheck this box and only Kyocount messages will be deleted.
You only have to check this box if the mail server needs outgoing mail authentication or SMTP authentication. You need to check with the administrator to find out if this is the case for the mail server.

When you check this box, and authetication is not necessary, you will not be able to email out. When you forgot to check this box, and the mail server needs authentication, you will also not be able to email out.
No, sorry: this is only testing the mail server by simple network commands.
Could be different things, a firewall is likely one. But first of all confirm and reconfirm the mail server settings (hostname and / or IP-adress) and test again. Still negative? Check if the hostname of the mail server can be resolved - if not, use IP-adress only.

Test again, still negative? Then most likely the mail server is protected by a firewall which drops incoming ICMP commands. There is nothing you can do on the firewall settings, however: if all mail settings are okay e-mailing should still be possible behind a firewall.

If it is not working in your case, contact the administrator.

The Installation of Internet-Information service and FTP services:

Because FTP is based on the Microsoft Internet-Information service ( IIS), IIS and the FTP-service have to be installed on the computer. Follow the described steps to install the IIS and FTP Services.

Note: In the Microsoft Server 2003 Product family, the FTP-service is not automatically installed with the IIS service. If IIS is already installed then it is necessary to install the FTP service in the normal way, through “Programs/Settings/Control Panel/Add and Remove Programs”.

  1. Click on Start, then Settings, then in the control panel double click on “Add and Remove programs”
  2. Click on „Add or Remove Windows Components“.
  3. In the Windows Component list choose, Application Server / Internet Information Services (IIS) in the list, (don’t activate any boxes), click on Details.
  4. Activate the following boxes if they’re not already checked:
  • Common Files
  • FTP Service (File Transfer Protocol)
  • Internet Information Service Manager

5. Activate other components that you wish to install. When you’re finished then click on OK.
6. Click on continue. 
7.  Insert the Windows Server 2003-CD in the CD or DVD drive of your computer. Follow the install instructions and finish by clicking on OK.
8. Click on Finish to end the installation.
IIS and the FTP-Service are now installed. The service has to be configured before you use it.

Take the following steps to configure the FTP Service, so as to allow anonymous connections:

  1. Start the Administrator Tools/Internet Information Services Manager or open the IIS-Snap-In.
  2. Expand - Server name, where as Server name is the name of the actual server.
  3. Expand -FTP-Sites.
  4. Click with the right mouse button on „Default FTP Site“, then on properties.
  5. Click on the tab „Directory Security“.
  6. Click on “Edit” for “access control” then activate the box „enable anonymous connection”. When you activate only the “enable anonymous connection” then it’s not possible for users to logon with a user name and password.
  7. Click on the Tab „Root Directory“.
  8. Activate the boxs „ Read“ and “Log visits„ and deactivate the box „Write“.
  9. Click on OK.
  10. Close the Internet Information Services Manager or close the IIS-Snap-In.

 

Now your FTP-Server is configured for FTP requests. Copy or move the files you wish to make accessible, to the FTP-Publishing folder on your PC. The standard folder is Drive:\Inetpub\Ftproot, where Drive is the drive where IIs is installed.
When only the IP Address or Hostname has been entered in the command center of the FS-1118MFP, and no path to the folder has been filled in, then the scans will land in Drive:\Inetpub\FTProot.
If you wish to scan to a subdirectory then the subdirectory has to be made in FTProot and the name of the subdirectory has to entered in the command center of the FS-1118MFP in FTP/Path.

Fax Report + Fax standard cassette
Normally the machine prints the fax report from another cassette as the actual faxes are printed. To print faxes and the reports from the same cassette it is necessary to set up the machine in the following way:

  • Cassette 1 Set /A4 plain
  • Cassette 2 Set /A4 preprinted
  • Orig/Paper Set / Def. Paper Input / Cassette 2
  • Copy Setting / APS Media Type /plain.
  • FAX setting / FAX RX setting / FAX Media Type / plain
  • Function default / Zoom / Auto

Above setting will print FAX and report from cass1, copy from cass2. But copy work Auto Zoom mode(Not Auto Paper selection mode).

The problem responding misunderstanding depends on the kind of internal compression of the TIFF-format: most of the time a TIFF-file contains a LZH compression to reduce the amount of data. Because of that nearly all aplications try to open those file by using this LZH uncompress method. Due to some license limits KM-C2630 and KM-C850 use a JPG compression not only for JPG files but for generating a TIFF file, too. Therefore opening the TIFF file in common application will run into error messages.

Solution: if the file extention will be renamed from 'TIF' to 'JPG' the file will be usable as usual.
A local collect schedule is only for the data storage, reporting and exporting at the client side. An outgoing e-mail schedule is for the data storage, reporting and exporting at the manager´s side. Before the client is e-mailingout a 'System Counter Report' it will make a local collect, so that data is also used at the client side.

The schedules determine the frequency or density of data collection from the devices. If you want the density of the data at the manager´s side once a week, you have to set up an e-mail schedule for one time a week. With a density of once a week you can create reports with a weekly interval. Example: When you make a local collect for Monday, Wednesday and Friday, on top of that an e-mail schedule for Tuesday, Thursday and Saturday you will have a local density of one day (you collect the data 6 times a week) and a density at the manager´s side of two days (you e-mail 3 times a week).
Every time the system boots or the user changes KYOcount is sending out a new configuration file to the manager. The reason for this is that the configuration file could have been changed from outside while KYOcount was not running.
No, in that specific case you can save the time for that. However, remember that there must be an active collect job in the client configuration. This active job is made automatically during the first setup of your KYOcount client, don´t delete that job. Also remember the collection of data just before e-mailing will create a local database from which you can do reporting and exporting in the client. You cannot stop that.
a) Via Prescribe with the syntax: !R! FRPO N5,0;EXIT

b) Via the browser you can also change FRPO settings

c) Via the browser, printing defaults, system, sleep timer, advanced
Change the 'Parallel Modus' to 'ECP Modus' in the BIOS of your PC.
a) With the help of the IBVerUp tool

b) Via e-mail by sending the file to the printers e-mail adress. You must set up the e-mail functionality first

There are two different ways that will lead you to success:

  • You can do that direct from the browser
  • With the help of KYONetCon, that is a tool for this network card
Scanner File Utility
Scanner File Utility is running as a Windows service, you can see that in Processes of Windows Task Manager (search for 'nsCatCom.exe'). This will not happen when installed as an application. Go to Start/Programs/Scanner User Software and start the Scanner File Utility - an icon will come up in your system tray. Here you can stop and exit the program. After that you can install it again.

Take a look in your processes of the Windows Task Manager - If 'Spoolsv.exe' is causing a high CPU load there is a problem with your printer driver installation. It is possible that

  • too many drivers have been installed on your system or
  • different versions of the same driver has been installed or
  • that installations have been interrupted or got corrupted.

Remove all printer drivers, orphan files, OEM files with the Kyocera Deleter Tool. Remove the registry entries (after you have made a backup of these files). You can leave the ports untouched. After removal, re-install only the drivers you need and the KYOsolutions you need.

There are at least two important topics to be aware of:
When you have an account on the ftp server, you must also have a password!
And when you allow anonymous connections, username and password don’t work! The best is to let IIS control users/passwords on the ftp server and use those users/passwords to register in the NS-30.

Application doesn’t start on Windows XP SP2 after Microsoft update.

An error message is given when you start a program; The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\Windows\System32\Hhctrl.oc occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL.

Unfortunately this is a Microsoft update issue and not an other vendor, like Kyocera, issue. We encountered this problem with Kyocontrol (both versions) in host OS and in Virtual Machines, both from VMware and Microsoft.

Go to http://support.microsoft.com/kb/935448 and follow the instructions from Microsoft to solve this problem.

Why do new MFP devices appear in the group printers in the viewer?

When the model is unknown in the models.xml, for example the KM-C2520 and build 2309 of KYOcount, all devices by default will get the device type ‘printer’, also the MFP’s.
To solve this, update to the most recent version of KYOcount, at the time of writing that will be KYOcount 4.0.

Update: Kyocera is now also supporting models.xml update files for both Kyocount 3 and 4, please contact support for more information.

Possible problems to route a print job e.g. from a HP desktop printer to a Kyocera MFP ( large print volume )

There is always a fundamental issue with routing of print jobs that are intended for one device and then moving these to another where the two devices are from different manufacturers.
Generally it's not a problem as long as both devices have compatible PDLs because you tend to be trading "up" from a device with very little finishing options - like a desktop device - to an MFP that offers more, so you're less likely to encounter incompatibilities in calling finishing commands.

Can you provide more details about the specific problems you have encountered?

Going through the PDLs here is a general guideline regarding routing:
  • EMF - if the source device spools as EMF then the job should be portable and will replay to any other Windows driver. Where problems occur then disabling "Enable Advanced Printing Features" can sometimes fix them.
  • PCL5 - most printing devices support PCL5 and again this should be portable, with the exception of finishing commands which tend to be manufacturer specific PJL commands. What you cannot do though is move a PCL5e job to a PCL5c device and vice versa as they have different graphic commands.
  • PCL6 - most printing devices support PCL6 and again this should be portable, with the exception of finishing commands which tend to be manufacturer specific PJL commands. The problem with PCL6 is it has version levels and moving jobs of a higher PCL6 version to a lower one will generate errors.
  • PostScript - is quite a portable language anyway, and if not then there is usually a setting within the source PostScript driver to "Optimise for portability".
There are still situations where routing cannot take place. For example, if the source printer uses a PDL that isn't supported by the destination device, e.g. Ricoh's RPCS language is specific to them. Epson's ESC/P language is supported by very few other manufacturers. DeskJets and other devices using vector drawing PDLs (e.g. HPGL) generally won't transfer to MFPs that only understand the more popular PDLs: PCL5e, PCL5c, PCL6, PostScript, EMF.
Routing from Kyocera to other devices can be problematic as the Prescribe commands tend to be treated as ASCII text by the PCL emulation on competitor devices so they just get printed.

How to deal with issues like this:
We have encountered PCL6 version issues before and have suggested as a fix to either use the driver on the Windows CD (there was one for this device) which spooled EMF or use the PCL5 version of the same driver.
To quote the Help in KYOroute:

*** WHEN REDIRECTING PRINT JOBS ***

Remember when redirecting a print job that the new destination device may not correctly output the print job. A typical problem area could be that the print job is in the PostScript print language. If the new destination print device does not support PostScript then it will simply print it out as text, something like:
In this circumstance it is better to delete the job and ask the user -via the popup notification - to reprint it to the alternative print queue.
Another redirection issue could be to do with cassette mapping. If the print job contains cassette selection commands that are specific to the intended printer then when the job gets moved these same commands may be interpreted differently on the new destination device. This could cause the intended destination to generate a paper size mismatch error or possibly to actually print out on an incorrectly sized paper. Under these circumstances it is better to choose to delete the job and request - via the notification - that the user reprint to the alternative device.
Once it was encountered an issue with a Lexmark PCL6 printer routing to a Ricoh. Ricoh's follow HP's PCL pretty well, but it turned out that the Lexmark's don't - things like their duplexing commands were the complete opposite of HP and Ricoh.

Solution to fix the issue:
Implement a custom script that performs a host of remapping commands to the Lexmark data stream to achieve the same effect when the job got moved to the Ricoh.

User does not get access to MFP / printer

It may happen, that users cannot print or scan or that copies are not made.

Partially no access

Partially no access to an MFP system or printer can have different reasons, the easiest possibility could be:
The user prints, copies or scans on a system, that doesn’t fit hardware requirements, i.e. color on a BW-system, duplex or booklet printing / copying on an MFP / printer, that doesn’t have the required hardware ( Booklet Finisher or Duplex Unit not existent ).
Furthermore it is possible, that the user doesn’t have enough rights for the function he wants to perform, i.e. color not allowed but colored print job or scan, paper size limited ( just A4, no A3).
Assigned limit exceeded. Here it is important to check the rights on the KYOcontrol server.
This can be done, as described before, by the function „Online Logging“. The user holds his card or transponder to the cardreader and communication will be recorded.
If „User logged in error 10049 not enough rights error color“, appears, this is an indicator, that the user is not allowed to print, copy or scan in color.
Other authorisation failures have different error numbers, but mostly, like in the example above, you get a message in plain text.
Now you can decide, whether to grant or to refuse the required rights.

Generally no access

If this appears, you have to check, if there is a connection to the KYOcontrol server for this MFP / printer. Status in KYOcontrol: green. If it is red or yellow, you have to check network connection or firmware version of the cardreader.
If the status in KYOcontrol is green and the cardreader, too, it could be possible, that the wrong ID track is used to log in at the MFP / printer. This can be checked, as described before, via „Online Logging“. If you only find in log: CARD IN / CARD OUT, at the cardreader green / red / green device locked, the wrong ID track was read or the user isn’t created yet.
On MFP systems with a PS-19 or external box you have to make sure, that the internal networks card of the MFP systems uses DHCP, because the PS-19 or external box work as NAT router, otherwise an access would be impossible.

SAP Note 1066060 - Printing ADS documents with KYOCERA printers

Symptom

You have defined output devices in the SAP system with a PRESCRIBE device type (for example, KYOFS170) or with SAPWIN. The printers that are called by these device types can output PCL data or PostScript data. However, when trying to create ADS spool requests for these device types, the system issues the following error message:
      Cannot find PDL type for output device XXXX. (FPRUNX 113)

More Terms

Cause and Prerequisites
In the standard system, printing ADS documents is supported only for device types that create data of type PCL, POSTSCRIPT or PDF.

Solution

      1. Implement the ABAP corrections that are mentioned in this note and apply the release-specific
          kernel patch.
          Release 640: Patch 189
          Release 700: Patch 116
          Release 710: Patch 51

      2. Use report RSPO0022 to copy an existing entry for the new entry you require, for example,
          HPLJ4 for KYOFS170.

      3. If you use a SAPWIN device type, use report RSTXSCRP to import the device types that are
          contained in the attachment of this note into your system. Note that this overwrites the SAPWIN
          device types that already exist in your system. If you have modified the original device types, you
          must first copy them into the customer namespace.

Note that SAP does not guarantee that the printout will look the way you expect. These settings only enable you to select a printer that is able to process the file you created. If you have problems, contact the printer manufacturer to receive a special XDC file for the printer if necessary.

Printer Driver Installation Windows 2003 Terminal Server

Which Printer Driver should be used: KX or Classic?

In a Windows Terminal Server environment, every task or program will run on the Windows 2003 Terminal Server, so it depends on CPU, RAM and Hard Disk Space of the Windows 2003 Terminal Server.

Because of this, we propose to use the Kyocera WHQ Classic Driver for PCL or KPDL (Postscript). The WHQ KX Driver can also be used, but this Printer Driver requires more CPU usage and RAM.

This short manual describes the Driver Installation, using a Kyocera WHQ PCL Mini Driver.

Which rights are necessary to install the Printer Driver?

Normally, a System Administrator will install the driver with Administrator Rights. If a user wants to install the Driver on the Windows 20003 Terminal Server, minimum right required are Printer Administrator / Operator.

If you only have user rights, you don't have access to the Registry Settings, so you can't write the correct Registry Keys. Installation will fail!

Install Printer Driver on Windows 2003 Terminal Server

To install the Kyocera WHQ Mini Driver, use the Windows 2003 Terminal Server Standard Process, the Add Printer Wizard. When you are asked for the connection, you can selected LPT1 for the installation and Print No Windows Test page.

Install Printer Driver on Windows 2003 Terminal Server


The Kyocera WHQ Mini PCL Driver is now installed ( in our example for FS-2000D ).

Checking Printer Driver Suite of Windows 2003 Terminal Server

Checking the Printer Driver Suite of the Windows 2003 Terminal Server is necessary for a successful pushed Session Printer from Client Side. So make sure, that the driver is a known in the Printer Driver Suite of the Windows 2003 Terminal Server.

Open the Printers and Faxes Dialog. Click on File and select Server Properties. Select the tab Drivers. The actually installed printer drivers are displayed.

   Important

   Only the drivers shown here can be used for a Client Session Printer. The printer driver must be known by the Printer Driver Suite of the Terminal Server.

If the printer driver is unknown, no Session Printer is available.

Delete Driver Icon from Server

If the printer driver is not used and set up as Shared Network Printer, you can deleted the printer icon in the Printers and Faxes dialog, if necessary.

Printer Driver Installation Windows XP / VISTA Client

Install Driver

To install the Kyocera WHQ Mini Driver on the Windows XP or Vista Client, use the Add Printer wizard. When you are ask for the connection, select the correct port, the printer is connected to ( Parallel / USB / TCP/IP ) for installation and print a Windows Test page.

The Kyocera WHQ Mini PCL Driver is now installed ( in our example: FS-2000D ).

Using Remote Desktop and Printer


To use the local printer in a Remote Desktop Session, you have to set up the Windows Remote Desktop Tool to share the printer driver of the client as Session Printer with the Windows 2003 Terminal Server.

Open the Remote Desktop Tool and click Options>>

Using Remote Desktop and Printer


Check Printers from the Local Resources tab, to share a Windows Clients Printer with a Terminal Server.

If you open a session to the Windows 2003 Terminal Server now, your printer will be shown in the Printers and Faxes dialog as your Session Printer.

Driver Settings in Terminal Session


Depending on your user rights on your local Windows Client, it is possible to use different features or settings of the printer driver like Duplex, Second Paper Tray or, depending on the devices features, booklet or punch.

   Important

   The settings will be lost, when you close your Terminal Session. The reason for that is, that the settings are stored with a Terminal Session Number. If you reconnect your
   session, you will get a different Terminal Session ID, so your further printer driver settings are lost and will be set to default.



The Way of the Print Data Stream

Short description, how Spool Files will be placed and handled by this type of Printer Driver Installation:

The client sends the print data to the Windows 2003 Terminal Server, where they are spooled for the first time.
After spooling the print data, the job will be returned to the spool system of the client with the physical Print Device.
The Spool System at client side will not spool the print job again, it will be used like a Print Output Queue.


Session Printer is not available

There are three reasons, if a Session Printer failed:

  1. Unknown Printer Driver in Printer Driver Suite Windows 2003 Terminal Server
  2. Installed Printer Model is different between Client and Terminal Server, ie. Client FS-4000D Kyocera WHQ Classic Driver, Windows Terminal Server FS-2000D Kyocera WHQ Classic Driver, same driver platform, but different models.
  3. Same Models FS-2000D, but different printer driver platforms on Client PC and Terminal Server, ie. Classic Printer Driver FS-2000D on Windows 2003 Terminal Server, Client PC FS-2000D WHQ Kyocera KX Driver.

Contents

  • Overview
  • Installation and Configuration Instructions
  • Printer Queue Management
  • QPRT options supported
  • Uninstall

Overview

This package provides printing support for Kyocera Mita printers on the
IBM pSeries ( RS/6000 ) and other AIX operating system platforms.

The following printer models are supported in this package for both KPDL and
PCL 5E page description languages:

Kyocera Mita FS-4000

Installation and Configuration:

Run the installation script to copy all the Kyocera Mita Printer
support files to their appropriate locations:

# ./install_fs4000


Parallel Configuration:

Kyocera Mita printers can be configured as both parallel and network.
Prior to configuring the printer, the printer must be connected to the
system.

To configure as a parallel printer, follow these instructions:

 

  1. Start SMIT from the prompt.
  2. Select 'Print Spooling' option from System Management.
  3. Click on 'Add a Print Queue'
  4. Select 'local' from the select list.
  5. Select 'Kyocera Mita'
  6. Select the printer model that you want to install.
  7. Select 'parallel'
  8. Select the Parallel Port Adapter that is listed.
  9. Enter the names of the PCL or Postscript queues that you want to
    add to the system.
  10. Click OK to add the queue to the system.

Network Configuration (TCP/IP):

To configure as a network printer, follow these instructions:

  1. Run SMIT from the prompt.
  2. Select 'Print Spooling' option from System Management.
  3. Click on 'Add a Print Queue'
  4. Select 'hpJetDirect' from the select list.
  5. Select 'Kyocera Mita'
  6. Select the printer model that you want to install.
  7. Select 'Do NOT make this system a BOOTP/TFTP server'
  8. Enter the names of the PCL or Postscript queues that you want to add to the system.
  9. Enter the HOSTNAME for the printer. If the hostname of the printer is not automatically recognized, then edit the \etc\hosts file and
    add a new entry giving the IP address and hostname of the printer:
    Example:     127.0.0.1     MyPrinter
  10. Click OK to add the queue to the system.

Printer Queue Management

If you run 'SMIT' and go to 'Print Spooling' options, there are various
options listed for managing the print queues, viewing the characteristics of
the queues and deleting the queues. Also, there are options for managing the
print jobs of various queues.

QPRT supported command flags

The supported qprt command flags for the Kyocera Mita PS and PCL printer queues include the following:

-B value

Specifies if burst pages (header and trailer pages) should be printed.
The value is a 2-character variable, the first character for the header and
the second for the trailer.

a: Always prints the header or trailer pages.
n: Never prints the header or trailer pages.

-d InputDataType

Identifies the input data type of the file or files to print. Based on
the input data type and the data type expected by the printer, the
print files are passed through filters (if necessary) before being sent
to the printer. You can specify any of the following input data types:

a: Extended ASCII (set as default for PS and PCL queues)
c: PCL (requires a PCL file)
p: Pass-through (sent to the printer unmodified)
s: PostScript (requires a PS file)

-D "User"

Labels the output for delivery to User. Normally the output is labeled
for delivery to the user name of the person issuing the qprt command
request. The value of User must be a single word meeting the same
requirements of a regular User ID.

-h "Header"

Specifies the header text for use by the pr command when the -f p flag
is also specified. If this flag is not specified, the pr command uses
the print file name as the header.

-N NumberCopies

Specifies the number of copies to print. If this flag is not specified,
one copy is printed.

-P Queue[:QueueDevice]

Specifies the print queue name and the optional queue device name. If
this flag is not specified, the following conditions occur:

  • If the LPDEST environment variable is set, the qprt command uses the
    queue name specified by the LPDEST variable. If set, this value is
    always used, even if the PRINTER variable is also set.
  • If the PRINTER variable is set and no LPDEST variable is set, the qprt
    command uses the queue name specified by the PRINTER environment
    variable. Any destination command-line options override both the
    LPDEST and PRINTER environment variables.
  • If neither the LPDEST nor the PRINTER variable is set, the qprt
    command uses the system default queue name. ( The system default queue
    name is the name of the first queue defined in the /etc/qconfig file. )
    If the QueueDevice variable is not specified, the first available
    printer configured for the queue is used.

Note: If multiple printers are configured for the same print queue and
one or more of the printers are not suitable for printing your files,
you should use the QueueDevice variable. Otherwise, the spooler assigns
the first available printer.

-q Quality

Sets the print quality to one of the following:

300 300 dots per inch (dpi)
600 600 dots per inch (dpi)
1200 1200 dots per inch (dpi)

-r

Removes the print files after the print job completes. If this flag is
not specified, the print files are not removed.

-T "Title"

Specifies a print job title with the Text variable. If this flag is not
specified, the first file name on the qprt command line is used as the
print job title. The print job title is displayed on the header page and
on responses to inquiries about queue status.

-u PaperSrc

Sets the paper source to one of the following values:

1 Tray 1
2 Tray 2
3 Tray 3
4 Tray 4
0 MP Tray for PCL
5 MP Tray for PS


-Q PaperSize

Sets the paper size and overrides the paper source.
ONLY FOR PCL PRINTERS.

1 Letter
2 Legal
4 A4
5 A5


-Y Duplex

Sets duplex output. Duplex output prints to both the front and back of
each sheet. You can set one of the following values:

0 Simplex
1 Duplex, long edge binding (only for the FS-1800+ and FS-1900)

-z Rotate

Rotates page printer output the number of quarter-turns clockwise as
specified by the Value variable. The length (-l) and width (-w) values
are automatically adjusted accordingly.

0 Portrait
1 Landscape

-= OutputBin

Specifies the output bin destination for a print job. If you do not
specify this flag, it uses the default value from the printer driver.
This flag applies to AIX Version 4.2 or later. The available values
for the OutputBin include:

0 Top Tray (Face-down)
50 Finisher (Face-down)
51 Finisher (Face-up)


Additional flags supported ONLY for PCL printers

-b BottomMargin

Specifies the bottom margin, the number of blank lines
the bottom of each page.

-l Length

(lowercase L) Sets the page length. If the Length variable is 0, page
length is ignored, and the output treated as one continuous page. The
page length includes the top and bottom margins and indicates the
printable length of the paper.

-L LineWrap

Sets line wrap for lines wider than the page width to one of the
following:

+ Wrap long lines to the next line.
! Truncate long lines at the right margin.

-t TopMargin

Sets the top margin, the number of blank lines designated for the
top of each page.

-w PageWidth

Sets the page width based on the number of characters.

Uninstall

Run the script uninstall_km to remove Kyocera model support from AIX system:

./uninstall_4000

Duplicate Devices in KYOfleetmanager

Devices can be duplicated for several reasons in the KYOfleetmanager (KFM). This FAQ explains the most typical scenarios how these duplicates are generated in KFM.

 

01. Devices outside the DCA Security Group

A Data Collection Agent (DCA) is only allowed to report data for a limited part of the KFM. Even if there is already a record for a device on the system, but it is outside the DCA Security Group, a new, independent device record is created.

The DCA Security Group is a Group-Id associated with the DCA that controls where the DCA is allowed to report devices to. When a device is reported by a DCA, the KFM only searches for that device within the content of that group (and its sub-groups) to find a match for this device.

If a user moves a device or a group containing a device outside of the security group of a DCA and the DCA performs a scan while the device is outside of the group, a new device will be created. If the device or the group is moved back in, there will be duplicates of the same physical device within the same group or group level.

In the same way it is possible that a DCA is created at a higher level in the group structure (e. g. dealer level) and scans and creates devices. Later a new DCA is created or the original DCA is moved to a lower level in the group structure (e. g. customer level) and either the new DCA or the moved DCA scans at the lower level group. In result new devices will be created as the existing devices are outside the security group of the DCA. If the original devices are moved to the lower level as well, there will be multiple device in the same group.

These kind of duplicates can be easily identified. Multiple devices with the same serial number (IP address, MAC, etc.) appear in same group or group level. When the duplicate device is created (First Reported), the original device goes stale. This means if duplicate devices are caused by scanning outside the original DCA Security range, the Last Reported date of the stale device and the First Reported date of the active device are the same.

If this happens the stale device can be deleted, but the historical data of the device will be lost. There is no possibility to merge the duplicated devices.

 

02. Duplicated Local Devices

For local devices a mix of the local PC identifier and the printer device name in Windows is used for matching by KFM. If a user renames a printer in Windows, it will be identified as a new device and the old one will go stale. So if a Local Agent is used, the printer device name in Windows should not be changed after installation.

 

03. MAC Address of a Device Changed

For network devices KFM matching uses the MAC address, serial number, Device-Description and the Device-ID to determine a match. If the print device changes the network interface card (NIC) or the mainboard with NIC onboard, the MAC address of the device changes and a duplicate of the device will be created in KFM.

This problem relates only to devices created before update to KFM 3.5.2 (October 2014). With KFM 3.5.2 and later no more duplicates are created if only the MAC address of the device is changed.

 

04. Manual Moving of Devices Failed

When a user tried to move devices between different groups via the Group Management user interface of KFM and the operation didn't complete successfully, it could result in duplicated devices within the target group.

This problem has been fixed in spring 2014 and relates only to former incidents of failed device moving.

 

05. Duplicate Devices from Migration Data of KFM 2.X

If a device has reported with different Mac addresses in KFM 2.X a Device-ID has been created for each Mac address when the devices have been migrated to KFM 3.X. So there could be multiple devices with the same serial number and different mac addresses in the same group. The Last Active date will show from before the migration (April 2013).

 

06. Conclusion

So far the historical device data of duplicated devices is no longer needed, the stale duplicate devices can be deleted in the KFM user interface.

To avoid duplicate devices some simple rules should be followed:

  • Devices should not be moved above the group level of the related DCA.
  • DCAs should not be moved below the group level of the related devices.
  • On local systems with Local Agent installation the printers should not be renamed.

Data Collecting Agent is not reporting to KYOfleetmanager

When a Data Colleting Agent (DCA) is not reporting to the KYOfleetmanager (KFM), please check if this problem coincides with any updates, antivirus scans, etc. that could interrupt DCA functioning.
The following ports are used by the DCA which should not be blocked by a firewall: 443 TCP (HTTPS), 80 TCP (HTTP), 35 TCP (Local Agent), 161 UDP (SNMP).

Examine the DCA log for specific errors that occur at the time of deactivation or if there are errors at transmitting DCA data to the KFM server. This helps to determine the cause of the issue.

Figure 01: Printer DCA Log File Viewer


In general, the DCA deactivation issue can be caused by many reasons such as permission problems or WMI (Windows Management Instrumentation) being corrupt and below steps should help to resolve the issue.

01. Printer DCA Service Issues

Please ensure that the Printer DCA service is running with proper permissions. You can go to Windows Services, select the Printer DCA service and enter the service properties. Open the Log On tab, enter the local admin credentials for "This account" and see if that helps.

If the host system is restarted or logged off every day, the DCA process is possibly not starting properly as the DCA itself is dependent on a few services and it is possible that they are taking time to load and so the DCA is unable to start.
In case of automatic startup having such issues, you can try "automatic (delayed start)".

  1. Go to start => run => type services.msc and press “Enter”.
  2. Right click on “Printer DCA Service” and choose “Properties”.
  3. Select “Delayed Start” as “Startup Type” and press “Apply”.
Figure 01: Printer DCA Log File Viewer


02. Proxy Related Errors

In case that the DCA log shows proxy related errors, please check for any proxy settings related issue like incorrect proxy server details.
Please ensure that proxy settings entered in browser (e.g. IE “Internet Options” => “Connections” Tab => “LAN Settings” Button) are same as the ones specified in Printer DCA on the Communication tab.

In addition, please try to change authentication type to something else, e.g. Kerberos or some other type and see if that helps. If the authentication type is not correct, it can cause some issues.

Figure 03: Proxy Settings Printer DCA


03. General Installation Issues

In many cases it is useful to ensure a proper installation by performing a complete deinstallation and reinstallation of the DCA. Please follow the steps below.

a) Log on to the KFM server, delete any existing DCA record corresponding to the related group and create a new DCA and a new PIN.

b) On DCA side note down the DCA’s configuration settings (IP ranges, network timeout, etc.).

c) Run uninstall Printer DCA from Windows Control Panel (Programs => Programs and Features => Uninstall a Program).

d) Delete the remaining Printer DCA folder (C:\Program Files\Printer DCA) manually in Windows Explorer.

e) Log on to the host system as local administrator and run the latest version of the Printer DCA installation file. The latest installation file is available from the KFM server (=> Administration => DCA install).

f) Activate the DCA using the new PIN code and ensure to use the correct KFM server URL in the “Communication” tab (https://www.kyofleetmanager.com/). Please use the “Test”-Button next to the KFM server URL to ensure that the communication to the KFM server is successful.

g) Apply all appropriate configuration settings (IP ranges, network timeout, etc.) and click on the “Save”-Button.

After this procedure force a scan and check if the DCA data is transmitted successfully to the KFM server.

If the issue still persists, please collect the following information for further review from the customer and send them to your support contact combined with a general problem description:

a) Printer DCA log (C:\Program Files\Printer DCALogs)
b) Printer DCA config file (C:\Program Files\Printer DCA\PrinterDCA.pfc)
c) System Event Log (Start => Run => eventvwr.msc: application and system log)

Using Data Collecting Agent with SNMPv3

The Data Collecting Agent (DCA) supports SNMP v3 with version 4.3.0 and later.

In first step SNMPv3 must be configured on the print device. For KYOCERA models the setting can be done within the Command Center (Network Settings > Protocol > Other Protocols > SNMP Settings).

Figure 01: KYOCERA Command Center - SNMPv3 Settings

The same settings must be used within the Printer DCA. Please enter the needed information into "SNMP Version 3" area of the DCA Scan Tab.

In addition the shared secret key (password) must be entered in the "SNMP Community Strings" area of the DCA ("kyoceramita" in our example). If the secret key (password) is not added to the "SNMP Community String" the communication fails!

Figure 02: Printer DCA - SNMPv3 Settings

 

Use of Coverage in KYOfleetmanager

Coverage is the amount of toner ( in percent ) that covers a letter-size piece of paper. An entirely black page has 100% black coverage. It is theoretically possible for the coverage to be higher than 100%, if multiple colors are used on top of each other.


Yield is measured for a cartridge assuming 5% coverage, which is the industry de-facto standard. Note that as of 2004, ISO 19752 provides a standard for calculating yield.


Coverage Sources


Some devices calculate coverage internally and expose it to the DCA ( coverage device value can be read out by SNMP ). There are two possible values for this, one based on the lifetime coverage and one based on current cartridge coverage. If KFM receives a value from the print device, this value is displayed.


If there is no coverage value available from the device, KFM will calculate a coverage based on the drop in toner ( in % ), the yield and the number of pages printed over the previous 30 days ( to midnight of 30 days ago ).


In case of KYOCERA devices the coverage is always calculated in KFM ( coverage device value cannot be read out by SNMP ) and does not relate to the Print Coverage value on the KYOCERA Service Status Page.


These two values are calculated in a different way and can diverge from each other.


Estimated Coverage


For black pages, the calculation is:


Coverage = Delta * ( BlackYield * 0,05 ) / BlackPageDelta

  • “Delta” is equivalent to the percent change in supply level for the last 30 days.
  • “BlackYield” is equivalent to the amount of pages a cartridge can print with 5% coverage.
  • “BlackPageDelta” is equivalent to mono page count for the last 30 days.


For any color besides “black”, the color page count is used. The colors are added together to get the color total and then total would be all 4 colors added together.


This calculation only returns a result if there is page count data spanning the last 30 days, when pages were printed within the last 30 days and there is a valid yield value for the cartridge available.
The coverage value is only recalculated once every 24 hours.


Known Issues


a) Toner delta is the drop in toner level over time. Toner may drop by a delta of 120% over the life of a single cartridge, but that doesn't mean that the cartridge got 20% more use.
It is often the result of shaking or re-calibration as the device changes the way it measures toner.


b) The yield value is defined as the number of pages the toner can print at 5% coverage. There is an ISO standard for this ( ISO 19752, defined in 2004 ), however, it is unknown how widely adopted it is. In addition, much of the model data is pre-2004 and thus will not be on par with this standard.
KFM cannot detect the type of cartridge being used, and so it sticks to use OEM yield. In result the coverage KFM calculates may be completely wrong while using remanufactured cartridges ( especially "jumbo" cartridges ).


c) The range in which a calculated coverage value is considered valid lies between 0,25% and 50% in KFM. If the estimated value falls outside of this range, no coverage value will be used.


d) If within the last 30 days a toner swap has been done, this may result into a drastically increased coverage value. This issues has been claimed to PrintFleet and will be presumably solved in KFM version 3.6 ( #1931007 ).

Yes the address editor makes this possible, however, before you upload to the second card you must change the IP address in the configuration to meet the IP address of the second card. When you don’t do this you will get “Cannot connect” error.

What is Cortado Workplace

Cortado Workplace is a cloud printing solution that is available for free download at www.cortado.com/workplace.

  • Print on any printer in your current WiFi network or via Bluetooth
  • Print from all kinds of different devices and platforms
  • No printer driver needed, no additional software required

In case of questions, please check the FAQs provided by Cortado: (http://www.cortado.com/eude/TopMenu/Support/FAQ.aspx)

Answer:

There is no need to connect the printer directly to the WLAN.
A good alternative is to connect it to the access point via Ethernet cable.

Answer:

You can perform a manual installation:

  • First give a name to the device that allows you to identify it easily
  • Then enter the IP Address of the printer / MFP
  • Then select vendor (KYOCERA) -> model

Now you should be able to use the device for mobile printing.

Answer:

Port 4001 Outbound has to be open.
If necessary for IT security reasons it should be mapped to the target domain cortado.mobi.

Answer:

None specific, please make sure that your wireless network has an internet connection and a connection to the printer simultaneously.

Answer:

Cortado Workplace displays the host names as assigned by your IT department.
If you are not able to identify the devices by their host names, please contact your IT department and request them to utilize and communicate a company wide naming policy. Your IT department could also label the devices with their host names for easier identification.

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