Delivering Transparency And Cost Savings At Global Braking Systems Leader

Knorr-Bremse needed a better and more efficient way of managing and monitoring the document output across its European offices. KYOCERA Document Solutions designed and implemented a homogeneous printer fleet, which could be centrally monitored and governed from Knorr-Bremse’s headquarters in Munich, Germany, realising significant cost savings.


The Knorr-Bremse Group is the world’s leading manufacturer of braking systems for rail and commercial vehicles. Over the years, Knorr-Bremse has grown to over 20,000 employees worldwide, generating annual revenues of 4.3 billion euros.

As Knorr-Bremse kept growing, their printer fleet across its offices also became increasingly complex. In 20 branch offices spread across nine countries covered by this project, the company operated a printer fleet with devices from a diverse range of vendors, including Canon, Ricoh, HP, Konica Minolta and Lexmark.

To increase transparency and become more cost-efficient, Knorr-Bremse chose KYOCERA’s Managed Document Services, thanks to the ability to prove the speed and reliability of the
machines and software, and the problem-solving capability of the involved staff and partners.

The Challenge

The incoherent nature of the printer fleet did not allow for centralised monitoring and governance, which is necessary to achieve printing cost transparency and to realise savings and optimisation potential.

It also meant there were no standardised Service Level Agreements (SLA) with streamlined service procedures, which increased downtimes and thus negatively affected productivity. 

Knorr-Bremse had to deal with high operating costs for maintenance, consumables and storage, as the different vendors had contracts with different terms and conditions. The lack of a single point of
contact complicated matters further. Document security was another concern, as only some offices protected their document output with FollowMe printing.

The Solution

To create a centralised and standardised output environment, existing hardware was replaced with over 900 KYOCERA multifunctional devices. On site proof of concepts, workshops and project management meetings guaranteed a smooth transition to the new hard- and software. KYOCERA fleet management software was installed, to allow central governance and monitoring of the whole fleet from the company‘s headquarters in Munich. Governance models for both daily business as well as long term planning were implemented. These models were verified and adjusted through Client Management and Governance meetings with Knorr-Bremse to fit demands.

Service Level Agreements were standardised to guarantee the same high quality of service in every European office, while also reducing the fleets TCS (Total Cost of Service) with a single point of contact for maintenance, fixes and consumables replenishment. Print & Follow functionality with ID card authentication ensured document security across all levels of the company.

The Result


  • The project achieved a device centralisation and standardisation of 80% across Europe, enabling standardised IT support from Knorr- Bremse’s Munich headquarters. Local demands can now be met with less effort, reducing the cost of internal support.
  • Operating costs for maintenance were reduced through standardised Service Level Agreements, which guarantee that the time needed to fix problems is the same everywhere.
  • The centralised purchase of consumables reduced costs through better purchasing conditions from a single vendor.
  • Technology updates are much easier to handle as all devices are standardised, and run on the same contract, avoiding different ending dates.
  • Print & Follow output control now guarantees document confidentiality across all locations.
  • Knorr-Bremse plans to expand the partnership with KYOCERA into Russia and Sweden.


Customer Statement

„The roll-out was a big success; it couldn’t have gone better. We managed to launch the solution in 20 locations in nine different countries – all within the space of nine months. Getting individuals to work together efficiently and altering infrastructure are tasks that would normally require a lot of time and effort. But the results are evidence of how excellently everything was coordinated: the way KYOCERA and its partners collaborated with our IT department at the various sites was outstanding.“

Lothar Kittel Director Global IT Business Service

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