Global Accounts Coordinator
Global Accounts Coordinator (m/f)
Global Accounts Coordinator (m/f)
PARTICULARS
Division/department: KYOCERA Document Solutions International Sales, Global Services
Location: The Netherlands, Hoofddorp
Fulltime/part-time: Fulltime
Date of publication: Tuesday, 20th of March 2012
Starting date ASAP
Period: Permanent
Contact Person: natasja.janssen@deu.kyocera.com
MAIN GOAL:
• To coordinate Global Account opportunities between GSD and KMIS distributors
• To ensure Global Account (client) satisfaction by applying project management and change management methodology to meet all elements of the (MDS) business contracted.
• Strong focus on keeping Service Level Agreements (SLAs) agreed upon and on implementing tactical and strategic plans to address all aspects of the customer relationship.
• Strong collaboration with Global Services Team colleagues as well as with the related resources of the country organizations.
TASKS TO BE PERFORMED INDEPENDENTLY
• Independently and responsibly performing task according to general instructions and/or KME guidelines.
• Professional supervisory and managerial authority within the framework of the field of responsibility
• Planning and steering cross-departmental and cross-divisional projects
• Performing results checks and development of continuous improvements
• Coordinating reports and briefings
• Individually initiated communication of relevant topics and results
• Participation in road shows, trade fairs, and events
• Responsible communication with company headquarters as well as with country sales organisations throughout EMEA.
• Integrated design and development of departmental goals.
• Active participation in role-relevant meetings
GENERAL REQUIREMENTS/SKILLS:
Several years of professional experience in a comparable role in the industry in combination with a proven record of success in managing projects within an international environment.
A completed commercial or technical degree from a university/university of applied sciences or similar qualifications through a completed technical vocational education, targeted advanced education and several years of relevant professional experience.
This function is particularly connected to defined project-managerial authority.
• Excellent knowledge of the IT market and service concepts of the industry
• Process design and business process engineering skills
• Autonomous cost and quality management
• High level of individual initiative and excellent communicative abilities
• Project initiation, planning, organization, and monitoring
• Multidisciplinary, and interdisciplinary knowledge that makes it possible to think and act in terms of contexts and interdependencies
• Excellent assertiveness and a high level of flexibility and resilience
• Ability to pursue goals and to conduct innovative searches for new, situation-specific solutions, even in times of difficulty and failure
• Highly pronounced teamwork abilities, high level of motivational ability.
• Excellent knowledge of use current standard software (Office applications)
• Strong communication skills, both written and verbal
• Confident, a good negotiator with strong interpersonal skills
• Ability to set priorities and deliver good results even under deadline pressure.
• Excellent knowledge of written and spoken English preferably with additional knowledge of another European language (Russian, Polish, Turkish)
• Certified Project Management Skills as well as excellent change management skills.
• Willingness to travel
Specific requirements/skills & tasks:
• As client manager the main responsibility is to take care of the customer relationship during the term of the (MDS) contract
• Analyze business processes and procedures, and gather and document project requirements.
• Assist team in implementing and customizing client solutions; perform necessary quality assurance.
• Coordinate and oversee client support activities and projects involving KME, client and other related parties.
• Combine data from multiple sources into forms suitable for analysis and reporting.
• Analyze results to identify significant changes and to find opportunities to improve operations.
• Serve as global contact for escalations initiated by the customer.