Software and Solutions Specialist Nordics

Software and Solutions Specialist Nordics (M/F)

Particulars

Division/department: KYOCERA Document Solutions Nordics, Service Department
Location: Sweden
Fulltime/part-time: Fulltime
Date of publication: Tuesday, 28th of December 2010
Starting date: ASAP
Period: Permanent
Contact Person: natasja.janssen@deu.kyocera.com

In this position you will support internal and external KYOCERA customers to implement and operate service software solutions for the Nordic and Swedish sales-, distribution partner and end user. You will gain and keep expert knowhow about software solutions and document processing technology.

• Support the Manager Customer Support in order to set up the short, midterm software and solution strategy.
• Perform Software/Solution implementation among the Nordic and Swedish sales partner/dealer and end customer.
• Practise the support for KM-software/solutions and third party software/solutions.
• Analyze requirements and customer problems and contribute solution development.
• Create and provide best practices and FAQ solutions.
• Collect and provide product information to internal and external customers.
• Ensure the communication among the Nordic Service Departments.
• Close information sharing with TCC and ESDC (Technical Competence Centre and European Service and Development Centre).
• Occasionally prepare and hold trainings courses and seminars for internal and external customers.
• Prepare masters for transparencies and presentation files.
• Creating problem reports and statistics.
• Perform other reasonably related duties as assigned by immediate supervisor and other management personnel as required.

• Certificate from a College or Technical School or 3 years experience in similar position.
• Microsoft Certified System Engineer (MCSE) and/or CompTIA Network+ certification.
• Experience to setup and manage services and systems in network environment.
• Very good knowledge of operating systems, networking and IT technologies.
• Very good overview about network topologies, interfaces, printer drivers, solutions,operating systems in general and actual operating systems.
• Good knowledge about web services, XML, Mailing systems and database systems.
• Good knowledge about page description languages, printing, spool processes and printer drivers.
• Good knowledge about image processing, document workflows and solutions.
• Strong knowledge using Microsoft suite.
• Good knowledge about color management.
• Good knowledge of Nordic Service Structure (Norway-Sweden-Denmark-Finland).
• Very good Swedish and English speaking and writing abilities.
• Danish, Norwegian and Finland speaking skills.

• Willingness to travel national and international.
• Effective and efficient problem solving skills.
• Customer and solutions oriented thinking and acting.
• Ability to communicate easily and efficiently.
• Team oriented approach in daily work.